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Centurylink Support Ticket - Shady 30 day money-back policy

Centurylink Support Ticket

Shady 30 day money-back policy - DSL internet service

Created By: traydx's Picture traydx Last Reply: traydx's Picture traydx
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: DSL internet service

I signed up for Centurylink but found that their service didn't fit my needs. I canceled it after about 15 days and the rep that I spoke to said that after I sent my modem back, I should be good to go. About a week after, I start getting letters about how I still owe 99 dollars.

I called the number included on the bill and the barely helpful rep took about 30 dollars off, but still said I owe the rest for phone installation and usage.

I didn't want nor use the phone service! They pushed the service on me while telling me it came with the internet and that it was the same price with the phone service. Come on Centurylink, this is a terrible way to run a business.


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