Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Centurylink Support Ticket - Charged for Service I Didn't Receive & Termination for Said Service I, Again, Did Not Receive

Centurylink Support Ticket

Charged for Service I Didn't Receive & Termination for Said Service I, Again, Did Not Receive

Created By: kcrowe1981's Picture kcrowe1981 Last Reply: kcrowe1981's Picture kcrowe1981
Priority Level: [Medium] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

I used CenturyLink for several years successfully in a previous residence, download/upload times were quick, I thought - great, we'll definitely use them when we move. Without being sure if the new place had a phone line, I called to see if I could activate service, figuring that I could cancel if it didn't.

Well, turns out the new place didn't have a phone line, and they don't offer cable, so I tried to cancel through their website, as well as via e-mail, and received a message that I had to do so through their customer service line. I called three times over the next couple of weeks - the first time I called through to Billing - they tell me they don't cancel accounts in Billing and to call back. The second two times I have the right number but I am on hold for 15+ minutes - both times were during the business day and I got interrupted or had another appointment hung up.

I got an e-mail saying "Is there a problem, we noticed you never turned on your modem" - but I got two more bills for service, which I OBVIOUSLY NEVER RECEIVED SINCE MY MODEM WAS NEVER ACTIVATED. I call back today and after 20 minutes, actually get to talk to a customer service representative. I am told that, in addition to the bills that I have already received, I am going to get an early termination fee because, in addition to the service that I did not use, I am also being billed for an early termination fee, non-negotiable.

The second word in the name of your business model, guys, is SERVICE. Look up what that means. I will never be a customer again.

Edit to add: After I explicitly asked to speak to a supervisor, the person I was on the phone with went and spoke to the supervisor on my behalf, and then told me what the supervisor said. I never actually got to speak to a supervisor, despite my request.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Centurylink Reviews and Complaints More Centurylink reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Centurylink reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team