This is our second time with Century Link. No issues the first time around except when our contract was up Comcast was offering a better deal that Century Link could not match. Now the reverse has happened and we are back with Century Link. We have had the service (top bundle package with 400 channels) for less than 2 weeks. We have had 4 replacements for our DVR box. Technician has been to our house each time and has indicated they have had a lot of trouble with the boxes. Not sure if the quality control issues are with Century Link or Motorola. Next, when we placed our order for the bundle services we were promised a $250 gift certificate by Clarissa K (employee number CAG138620) and we are now told that we were promised only $150 as that promotion is no longer valid. Seems Clarissa cannot come clean and has included in her notes on our account that we were promised a $150 gift certificate when services were sold on 8/9/2013. Funny how all of our notes match with what Century Link sold to us except the Gift Certificate. Century Link will not make good on the promise but we are certainly required to uphold our end of the contract. Next, there is a cable connecting services to our home sitting on top of the grass. The frequently visiting technician indicated the burying of the cable is done by subcontractors and can take up to 3 weeks. Lastly, no information was provided as to how to set up voice mail or how to retrieve messages. Seems Clarissa forgot to tell us this AND the fact we had to register on line for the gift certificate to arrive in the mail. Otherwise, there is no certificate and Century Link is not liable. Nice work Century Link. Your customer service sucks!
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