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Centurylink Review - Disconnected Internet Revived
Centurylink Review

Centurylink Review

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Disconnected Internet Revived


Thank you, Jerome! I called the 24/7 Tech Support Line and the rep, Jerome, helped me immensely! He asked for all the information he would need in order to give me top-notch service. While on hold, I accidentally hung up on Jerome (touch screens, I tell ya! One move and your cheek hangs up the call) and lost hope that I probably won't get a call back (he had asked for my number earlier on in case I needed to be reached). I decided to call back but reached a different Rep and I was told otherwise that my internet wouldn't be up and running for a while. Understood but feeling upset, it was what it was. A few minutes later, I get a call back and it happened to be from Jerome! He stated my internet should be up and running and sure enough, it was! He went out of his way, above and beyond, to get my service up and running again. Thank you for your wonderful customer service!


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