Centurylink Complaint

Centurylink Complaint

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Very poor billing service - Centurylink phone service


After spending almost 90 minutes on the phone 3 weeks ago with centurylink trying to pay my final bill because they deleted my zipcode from my file so I could not pay it online or through the automated system (which they told me they did but did not know why and could not reenter the data???) Well they wanted me to pay $4 to pay the bill which I refused as it was their mistake not mine%u2026. well finally I got through to a supervisor that could wave the fee and my final bill was paid. Guess what I got an new final bill of $1.41 and now I am going through the same again for $ 1.41. So far they have transferred me seven times, ones getting a supervisor that hung up on me before I even got to give my account number. They did take my phone number so they could call me back incase we got disconnected, well nobody has called back. And every time they transfer you you have to give all the information again, sometimes twice to the same person%u2026 I finally got through to a very professional and helpful women (Haley) in the billing department, it took her less than 3 minutes to help me out. Only wished all the centurylink staff was as efficient like her


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