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Centurylink Complaint - The worst customers service in the world.
Centurylink Complaint

Centurylink Complaint

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The worst customers service in the world.


Centurylink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me "would you please shut up and let me tell my side of the story." As I said this she was still interrupting me very rudely. After 20 minutes of taking her rudeness I finally said I want to speak to her supervisor and she said "you don't want to talk to me" I told her no that she was the rudest person I have ever spoke to and I no longer wanted to talk to her. So she put me through to someone else, that I thought was a supervisor. Turns out it was my TV's customer service rep. Who couldn't do anything about this. I didn't find that out until he made some comment that he wasn't with Centurylink but with Directv. I seriously could not believe that she did that. He was going to do a conference call with them but I was just going to work so I couldn't do that at that time. So he gave me a number to call. On my lunch I called Centurylink and all the supervisors were in a meeting and she said that she'd have someone call me after 6. When I got off I tried to call them and they were closed. So I called and talked to tech support and they took care of the problem. Or so I thought! My internet was restored but not my call phones. And when I called tech support back they were closed. Why in the world would any company who deals with this kind of business only stay open from 8-6. Some of us work and cant call during those hours. So I have now had to go through the night without cell phone service. I have been with Centurylink/Qwest for 28 years but as of today I am not longer a customer. I will be canceling my services with them first thing tomorrow morning.


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