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Centurylink Complaint - Service Just Doesn't Stand Up To The Competition - Prism
Centurylink Complaint

Centurylink Complaint

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iPhone Hotline App Review: Service Just Doesn't Stand Up To The Competition - Prism


I switched from Comcast to Centurylink , bundle for bundle. Worst mistake I've made in a long time. TV service continually freezes for minutes at a time and audio and video get out of sync daily!!! It is really aggravating trying to watch a show and the audio is delayed by 5 seconds. Was told when we signed the contract all four tvs would have HD receivers, but they failed to mention that since we lived more then 5000 feet from the closest DSLAM that only 2 hd programs could be watched or recorded at a time. So let me break it down, if I have a program recording in HD while watching another HD program no one else in the house can watch any HD channel!!! The Internet speed I purchased was 15MB, which continually only get around 11MB testing off their commercial test servers. My business has centurylink DIA with a direct fiber link into their network, which gave me access to their internal network testing servers so latency is not a factor since the speed test stays on their network!!! 4MB really isn't that much, I agree, but when you have two children continually streaming Netflix or playing games, and my self or wife watching TV trying to do anything on the Internet causes flash backs of Dial-up. Comcast on the other hand, I paid for 15MB and continually pulled 20-25 off of public testing sites from states away and sometimes across the country. I kick my self in the hind end for signing a contract, Comcast never asked us to sign a contract and of course there wasn't a termination fee. Where Centurylink is 50% of the remaining contract, being three months in that means $2,100.00 to terminate at this point, talk about a RIP OFF. Came home today and Internet and TV are both out called into support and went through the good for nothing tech support...."unplug the router, plug it back in, oh well we can't access the router we'll create a support ticket and dispatch a truck, Is there anything else I can help you with today?" No, besides...get my good for nothing service working so we don't go mad, and oh by the way take some of the money that your making off me and everyone else that says your services stinks and expand your network, ASAP, or get out of the business of TV and Internet!!!!


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