I ordered the triple Prism bundle in Cape coral Fl around 3/25 and cancelled my direct tv on the 27th (end of billing cycle) They told me originally it would be installed 3/31 then changed to 4/1 with an appointment around one o'clock..on 4/1 1pm comes and goes..call them about 3 and person answering says that she had installation listed as anywhere between 9 and 5.. 5p comes and second call into them and they tell me that some of their lines were accidentally cut and all techs were sent to work on that problem, but that they would be doing installations all weekend. Sat morn around 10a tech shows up but can't do anything because the outside prep work wasn't done. Outside tech shows up later and finishes outside prep by 3pm. No call till Monday the 4th and then they tell me that the techs were given more work than the could handle and that the earliest someone would hook me up was a week from today on the 11th (if they even were to show up). Told them to cancel my order...If they can't handle a simple install what's gonna happen when I have a problem?!