Centurylink Complaint

Centurylink Complaint

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Over charged every single month, difficult to contact since they rarely answered ANY phones. - centurylink


Centurylink is literally the worst company I have EVER had to deal with. The only reason my roommate and I used them is because we had to based off of the apartment complex we lived in. We used the Chandler store, in Arizona, and had issues from the very first day. Patrick, the associate we dealt with was too busy attempting to hit on us to do his job right which explains the confusions with the deal we chose, the installation date and price, since he was not paying attention to his job.
While we were in the store signing up, other customers were coming through the door and Patrick would sigh and make horrible comments about each person. Regarding how he didn't want to deal with anything else today, or make negative comments regarding the people themselves. It was extremely unprofessional.
After we set up the installation date, Patrick called a week later asking us to (again) set up the installation date%u2026when I reminded him that we had already done that, at the store%u2026with him he sounded completely confused and in a daze, asked me which desk I was at in the store, I told him the second one, and he started laughing and said, "oh, that IS my desk%u2026huh, guess you're set then" It was as if he has no recollection of setting our installation date up, again it was extremely unprofessional.
We were assured our monthly bill would be $74.99 with the deal we chose, but every month it went up. Sometimes $2, sometimes $5%u2026sometimes even $10. It varied and never made sense since it was not consistent. Every month when trying to call to fix the bill they rarely answered any phone. It was difficult to get a hold of the billing department and impossible to get a hold of the Chandler store. I have not had anyone pick up there since our service began 9 months ago.
I would reconsider living in an apartment complex based off the fact that I HAVE to use Centurylink again. The customer service, help, consistency and bills are horrible and I would not recommend this company to anyone.


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