Centurylink Complaint

Centurylink Complaint

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Multiple Horrible Experiences - phone service, internet


Century Link used bait and switch tactics to sell me Prism bundle including landline phone, TV and internet promising one low fee, no equipment charges, no install charges. When I got my first bill it was 5 times higher than the agent promised, upwards of $500.

Many hours of phone calls to billing, customer service, over-billing problem not resolved, threatened with collections.
I cancelled services immediately. Ask for full adjustment of new charges, as I was given a satisfaction guarenteed, risk free trial. Century Link response was that I would only get credit after equipment was returned.

They sent me boxes and shipping lables to return equipment. I packed and shipped PER THEIR INSTRUCTIONS. Called for my bill to be credited after confirming delivery of equipment return through the shipper.

The Century Link billing agent told me that items were missing from the package and I am being charged for them.

She said the shipper (UPS) may have taken items out of my box and that I should take it up with the shipper. I am on hold now for a supervisor and have been hung up on twice. Century Link cannot deliver any of the products they offered me, but will overcharged me for them for many months after disconnecting the "service". I have had home phone service with them since 1995, and now am taking my business to Cox, and will NEVER use Century Link again.


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