Centurylink Complaint

Centurylink Complaint

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Don't EVER Get CENTURYLINK. WASTE OF MONEY!! - Internet connection


This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider- Please take my advice and avoid CenturyLink . I opened my account with them in September 2014. I was in for trouble from the initial call. The sales woman signed me up for landline services after I had been very clear I only wanted internet services, claiming I would have a cheaper bill and be thanking her later. However, when I received my first bill, imagine the shock of it being almost $300 instead of the $54 agreement that as made. I still had to pay the full balance, and only received around $80 credit for THEIR mix up. I also never received the Visa gift card that was the promotion as incentive to sign up. I had issues with speed and connection immediately. On top of all of this, I have continued to have slow speed, dropped connections, or no connection at all for the last 6 months. I have also called to have this resolved numerous times, the customer service representatives are clearly outsourced and have very little training. The help they have to offer are clearly coached phrases and telling you to unplug your modem and then plug it back in to %u201Creset%u201D it. Even after I have called to complain several times it has not been resolved. Actually, I called a few days ago and the man who helped me told me that the internet I had was not fair for what I was paying. Once again, the technical support have no clue how to do their jobs and he offers to have a tech come to my home to check my lines. It seems it could be looking up until%u2026 Oh, no, If the connection is a problem with the wiring within my residence it will cost me $85 to fix it. Still upset after this phone call, I contacted the CenturyLink website and sent an email expressing the above statements. I got a generic automatic response sent to my inbox this evening offering absolutely no sympathy, help, or even acknowledgement.%u2028That%u2019s right everyone, if you want to get tricked, taken for massive amounts of money, and pay for services you don%u2019t want. It%u2019s a good gamble though, if you%u2019re feeling lucky. You might end up paying to have no internet connection at all.


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