Centurylink Complaint

Centurylink Complaint

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Day five and the problems have already begun...


Centurylink is the only provider around here, and my fiancé's parents who live three doors down have never had problems (from what we know) so we chatted them to set up a package. A few things that were strange right off the bat:

1) We were never asked to sign anything, but they gladly accepted a $75 "deposit". As of today, there's still no agreement signed nor talk of a contract. Our service just started.
2) We were told that service would start on June 1st. Luckily for us, I was home that day so when I got a knock on the door from Centurylink, here to install our internet, I could at least let them in. I was told that our house was not "capable of service - oh wait - no it's capable it'll just be a lot of work....do you want us to do the work?" Um yes please I would like the service that I paid for. I was given the option to bury the wires or to just run them to the house and although I chose to bury them, they're still sitting in my yard and through the plants. Don't worry though "my contractor will be out by the end of the week." - no such luck.
3) When the installation was finished, we were told a new modem would be sent to us even though we requested no modem since we already own one. Better not see that charge but from the sound of these other reviews, I most likely will.
4) its day 4.5 of service and the internet is completely down. Called centurylink and (after waiting 20 minutes on hold) their response was "a known outage in your area that will be resolved in 12-24 hours". My fiance's parents' internet is working just fine, so I tried logging in online to see if I could find another explanation and it says that our service is now deactivated.

If anyone has any tips for getting rid of this garbage service without getting hit with "contract cancellation fees" (even though to our knowledge there's no contract), please post! Im hoping they really did deactivate us because it'll save a headache! I'd rather be without internet than deal with this quality of service, and customer service that lies to you to get you off the phone.


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