Centurylink Complaint

Centurylink Complaint

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DO NOT EVER USE CENTURY LINK!


We have had Century link (wi-fi and prism) for 5 months. We were initially quoted $60.00 a month for both services. Our first bill came and was over $200.00. We called they said they would fix it and the next bill came way higher than was quoted. This has happened every month for five months with no bill being the same. We have called every month and were told it would be fixed. After calling today, they are still trying to increase the price. We told them we want to cancel the service and now they are trying to charge us hundreds of dollars in fees. This company is a joke! I actually was able to talk to one lady who said they have this problem all of the time and it stems from prism starting on the east side of the country and moving west. In that transition period the billing is completely screwed up. Of all of the calls we have made, we only encountered one lady (Deborah) who was kind and sympathetic to the situation. Everyone else has been rude! We chose Century Link because they were $15.00 a month less than Xfinity. Pay the extra $15.00 and skip the garbage! We have Xfinity in our other home and have never had an issue with billing or service. Xfinity is by far the better company! Run don't walk away from Century Link. Run as fast as you can...
UPDATE! WHEN YOU TRY TO RATE CENTURY LINK WITH A RED FROWNY FACE THEY DON'T ALLOW YOU TO DO IT! MOST CROOKED COMPANY WE HAVE EVER COME ACROSS!


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