Centurylink Complaint
Reviewed by
Constant Billing Issues
I really hope that people read these reviews before deciding on a media supplier. Century Link is a company you really want to avoid. Once there is a problem, it could take you several billing cycles to fix it. What a racket they have over there. Here is how the scam works:
You sign up with these crooks for internet, Direct TV and a worthless land line phone. After a year or so you start noticing some pretty big charges for stuff you never ordered (their last robbery occurred with NFL Access, and I don't watch football). If you are as unfortunate as I was to use AutoPay, they will take the money out of your account, and you will only notice this charge when looking at your bank statement. When you are done cursing their name, you contact Customer Service where your patience will be severely tested. They will tell you that AutoPay has been removed and you'll get credited on your next bill. What happens the next month, another over bill and money is still removed via AutoPay. Then after another several hours of screaming you contact customer service and more lies, more blame, and then a statement that they will credit on the next bill. I've contacted my bank to not issue funds to CL. Too bad I had to do it that way.
My contract is up in Feb. 2016. I will make an oath to ensure that people do not use their services as they are certifiably crooked.
You sign up with these crooks for internet, Direct TV and a worthless land line phone. After a year or so you start noticing some pretty big charges for stuff you never ordered (their last robbery occurred with NFL Access, and I don't watch football). If you are as unfortunate as I was to use AutoPay, they will take the money out of your account, and you will only notice this charge when looking at your bank statement. When you are done cursing their name, you contact Customer Service where your patience will be severely tested. They will tell you that AutoPay has been removed and you'll get credited on your next bill. What happens the next month, another over bill and money is still removed via AutoPay. Then after another several hours of screaming you contact customer service and more lies, more blame, and then a statement that they will credit on the next bill. I've contacted my bank to not issue funds to CL. Too bad I had to do it that way.
My contract is up in Feb. 2016. I will make an oath to ensure that people do not use their services as they are certifiably crooked.
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