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Centurylink Complaint - Centurylink has been committing fraud by sending customers to collections - Returned Modem
Centurylink Complaint

Centurylink Complaint

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Centurylink has been committing fraud by sending customers to collections - Returned Modem


BEWARE OF CENTURYLINK FRAUD: Centurylink has been committing fraud by sending customers to collections for not returning their modems when the customer really has, most customers will just pay the collections off because Centurylink waits 8 months without contacting the customer to notify them they have not received the Modem, and the customer finds out that after throwing away the tracking number. Some customers actually still have their tracking numbers. But Centurylink will then tell the customer that they are penalized for not returning the Modem in a timely manner such as myself. I returned my modem right away and they received it on 8/1/2013, but I did not find out there was a problem until after it gone to collections. Today Centurylink told me I did not return the box until 12/5/2013. I check the UPS tracking number and it pulls up returned 12/5/2013. So I requested the detailed UPS information and found that what Century did was received the box on 8/1/2013 then re-ship it to their exact address 12/5/2013, past my dead line. Clearly Fraud. If you Google complaints about customers saying they returned the Modem when they found out 8 months later by collection that they never returned the Modem or returned it to late. Please research my example tracking number; UPS Tracking Notification, Tracking Number 1Z5R91F50603561843: request the detail info be sent to you. Shows they received it twice. They are ripping customers off like crazy, working with the collections, If you use Centurylink and you return a Modem to be sure to pay to get a signature Receipt, Don%u2019t just save the tracking number.


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