Centurylink Complaint

Centurylink Complaint

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Centurylink damaged box - centurylink


I cancelled my service with Centurylink after my 1 year contract. They told me I could mail back my cable boxes in two boxes they mailed to me to return the cable boxes. At this time they owed me around $4.00. Once they received my cable boxes they sent me a bill for $138 indicating the boxes were damaged. When I inquired more about the damages of the boxes they told me it was due to writing and markings on top of the box!!! I assured them that there was not any damage to those boxes whatsoever when I mailed them via UPS!! I also told them that I wanted proof of the writing and markings on the box and have never received anything. They are now trying to take me to collections and ruin my credit over something they cannot prove!! I am very dissatisfied with their service and am ready to have my attorney contact them!!!!


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