Centurylink Complaint

Centurylink Complaint

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Centurylink can't install service


Centurylink scheduled us to activate our service and then didn't show up for their appointment. When I called to ask where the technician was they said they wouldn't be coming today and they rescheduled me for the next week. So the next week comes and I call first thing in the morning this time so I'll actually know what time they're coming and they say yet again that no one will come and they won't uphold their scheduled appointment for the second time. So I ask to speak to a manager and I express my dissatisfaction and demand a guarantee that I will get service the next week that they reschedule me for, and he guarantees me we'll get internet on the following appointment (the third one). So the day of the next appointment I call again and SURPRISE they can't make their appointment, they want to reschedule us for a 4th time in 4 weeks. At this point I tell them how ridiculous this service is and demand a date sooner than the next week; they say they'll work on it and contact me. The next day they call and say you know what- I can't even do next week (THE 4TH APPOINTMENT THAT THEY SCHEDULED), and want to schedule for the week after. I tell them no I don't want your service, and then they send me a bill for the month that I didn't have internet. GREAT COMPANY AND GREAT CUSTOMER SERVICE CENTURYLINK!!!! Absolutely pathetic that they can't even take care of new customers requesting their service, I mean isn't that the point of business? I refuse to have Centurylink for the rest of my life.


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