Centurylink Complaint

Centurylink Complaint

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Centurylink and Direct TV


Direct TV —

I ordered DTV through Centurylink as a bundle. On 7-20-10 the DTV technician did not install a dish and left no equip, saying he could not do the install. He said he would cancel the service. I also then canceled my Centurylink service within the 30 day cancellation period as well. I continued to receive mail from DTV. I called and was told the cancellation was done improperly. I went to the Direct TV website and filled out the cancellation form and received a Disconnect Order Confirmation #957940480. I expected to get a refund of $35.98. Today instead, I am charged $99.59. I get a call from my bank's FRAUD DEPARTMENT asking if I authorized the charge!! I contacted Direct TV 3 times to get it resolved. Disconnected twice and continually rerouted to your call center in the Philippines no one can figure this out. I CANCELED WITHIN 30 DAYS!! REFUND MY $95.59 AND MY $35.98 INSTALL FEE!!

John 6507 stated he had accomplished the refund and I should see it in my bank within 3 business days. Please make sure it happens!

Your email reference # is #101020-XXXXXX. Please write this number down and refer to it in any future emails about this issue.


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