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Centurylink Complaint - Centurylink 12Mbps internet service
Centurylink Complaint

Centurylink Complaint

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Centurylink 12Mbps internet service


I have been an centurylink internet service for several years. When originally ordered, we asked for the 12mbps service and were assured that we can get those speeds. recently I discovered, after experiencing extremely slow internet speeds, that my home was not even capable of receiving 12mbps because of the proximity of my home to the centurylink office! All this was confirmed by the centurylink tech that came out to investigate my slow speeds. When I learned this, I called centurylink to request a refund for all the years I was receiving 6mbps when I was paying for 12Mbps. I was told by Brian on the escalation team that it was my fault for not reporting it sooner and that all he was willing to do is give me credit for the difference between the 12mbps and the 7mbps that I switched to, for only the last 3 months. I told him not place the responsibility for this on me as I purchased the service in good faith that centurylink would deliver the product that they sold me and that it was their responsibility to make sure that they are delivering what they sold. Brian did not want to hear it and advised again that there was nothing that he could do. So in a nutshell, century link charged and collected from me 12mbps when they have been delivering less than 7mbps and they do not want to give back what they stole. If you have to choose between centurylink and no internet, choose no internet. Centurylink are nothing but a bunch of crooks


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