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Centurylink Complaint - Bad customer service - century Link Internet
Centurylink Complaint

Centurylink Complaint

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Bad customer service - century Link Internet


Our experience with Century Link
1) We waited two weeks for our modem to get here. We called them every few days, each time they assured us it should be here by tomorrow. Never came
2)One time we called we were told they could send us a new modem but we would be charged for it.
3) Finally called and asked "How we can actually get a modem?!" They said we can go down to Quest a pick one up if we wanted too. Had we known that we would have done that in the beginning.

4) Our bill comes and we are charged shipping and handling for the modem that was never sent. Plus full amount for service even for the weeks we never received internet.
5) We called them and were told we would have those charges fixed with $50 off our bill. We were happy!
6) We get the bill, same amount no money was removed.
7) We called again they had no history of that agreement. They agree to take down $30 off instead. We say FINE!
8) We received a new bill with nothing CHANGED!
9) We called, still no history of that agreement we ARGUE and finally they agree to take $30 off. We say we would like to pay right now, so there is no more confusion.

10) We just got our bill which has extra late fees accrueded on it because we did not pay the full amount for last months bill. Plus they accused us of lying about paying in the phone because the representative couldn't fine a 4 convenience charge. That made us upset and we're put on hold for literally 20 minutes and she finally came back with an apology and saw that we DID infact pay over the phone the amount that was told we owed.
11) We called and they put us one hold for about an hour.
12) They say a supervisor will contact us in 24 hours. We have out doubts anyone will call as they have done nothing they said they would do thus far!


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