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Centurylink Complaint - 12 Years and Instabilities
Centurylink Complaint

Centurylink Complaint

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12 Years and Instabilities


CenturyLink has been the primary and only provider for my family and I for the past 12 years. We lived out of the way, there weren't many communities back then, and 1.5 mbs wasn't so bad. Though what was bad was that we had to call a Century Link representative around once a month to get our internet back up and running, see a technician around once or twice a year, sometimes 3 or 4! Only to be told we have an unstable pair and there was nothing they could do.

As time went on, communities started to develop, and CenturyLink expanded their lines, even down our street a little.

A little.

There is a junction box 100 yards down our road that downgrades our gauge of wire from a 12mbs to a 1.5mbs, and as technology improved, our demands for a higher internet speed increased. For 12 years our line has stayed the same and obsolete, as for every other resident down our street save a lucky few. In those 12 years we have had to deal with sassy customer service providers, call technical service around once a week, and have unstable internet with broken promises to fix them. If we had the chance, we would drop CenturyLink for someone else in a heartbeat. The internet is just so bad we can barely stand it anymore. We have college students that live here, and they are basically throwing their money away because the internet cannot support our family.


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