Centurylink Consumer Reviews All Reviews

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Centurylink Reviews

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  • Disconnected Internet Revived



    Thank you, Jerome! I called the 24/7 Tech Support Line and the rep, Jerome, helped me immensely! He asked for all the information he would need in order to give me top-notch service. While on hold, I accidentally hung up on Jerome (touch screens, I tell ya! One move and your cheek hangs up the call) and lost hope that I probably won't get a call back (he had asked for my number earlier on in case I needed to be reached). I decided to call back but reached a different Rep and I was told otherwise that my internet wouldn't be up and running for a while. Understood but feeling upset,... More...
    (Internet - Sponsored by DIRECPATH)
    rosannav's Picture   rosannav    1 Comments   Comments
  • Great Customer Service



    I have read a ton of terrible reviews of centurylinks customer service but I just got off the phone with them and had a wonderful experience I received a bill for early termination fee even though I canceled the service because I moved to a very rural area and the internet was out more than it was on. The representative was very polite and adjusted the bill right away I still have some charges for them coming out and installing new jacks but I no longer have to pay an early termination fee. If I ever move back into their service area I will be switching back over to them :) More...
    (Internet - Sponsored by DIRECPATH)
    Dlaine0305's Picture   Dlaine0305    0 Comments   Comments
  • Prism TV - CenturyLink



    I have been with CenturyLink for over 20 Years, formaly known here in NC as Carolina Telephone, Sprint ,Embarq , and now CenturyLink, I got the Prism TV service in July 2013 and we had nothing but issues with it for about 2 months straight. Tech after Tech. But come to find out when you live in rural are they put 2 DSL lines together to make it 1. They had the wrong WIRELESS installed. I had the CISCO wireless router, and when they switched it for the new TECHNICOLOR C2000T router, it works great, no problems at all. I was told that a lot of people have had a lot problems with there TV... More...
    (Cable TV)
    coreyellis2's Picture   coreyellis2    0 Comments   Comments


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