Centurylink Consumer Complaints All Reviews

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Centurylink Reviews

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  • Internet and customer services suck!!!!



    My internet went down and out of 6 people I spoke to, NO DAMN SERVICE!!!!! Said the earliest time they can come out is on a tuesday February 14th and my college course is to finish this Sunday that I take ONLINE.... I wont be able to finish!!!! AGAIN because of CENTURYLINK!!!! Now I'm out $8860!!!! When i complianed to customer service she tried make it my fault and tried to talk over me when I was speaking... 1. Rude and 2. Still don't have service...IF I HAVE THIS MONEY BACK FOR SCHOOL AGAIN BECAUSE OF CENTURYLINK...AGAIN....THERE IS GOING TO BE A PROBLEM!!!!!A LEGAL ONE!!! I... More...
    (Miscellaneous)
  • Worse experience ever



    Don't get me wrong, when I started with CenturyLink I was estatic, set up was easy, and I had someone from the company who knew what they were doing install it. But then I started receiving bills, I had purchased the $54 a month internet package, the first bill I received was $119.70. I was like wow, but I figured it was probably because of the installation. Ok so I went ahead and wrote them a paper check for that, all was good, I saw it clear through my checking account. Next month I get a bill saying my total was around $200, that was unacceptable. It was saying I had never paid the... More...
    (Internet - Sponsored by DIRECPATH)
    KaylaPleimann's Picture   KaylaPleimann    0 Comments   Comments
  • Long hold times and only open 8a-5p, untrained staff



    I have never been able to resolve any issue in less than an hour and most calls require being transferred several times before an issue is resolved. The office hours are only 8a-5p and my hours are 7:30-5:30 so I am not able to resolve anything during my regular work day and have to use vacation time to do so. I was advised of a change to my contract but the system was not updated so the original contract was upheld. Centurylink did not take accountability for any of their employees statements or actions. Service for both Internet and cable was inconsistent and usually occurred at the... More...
    (Cable TV)
    Cbeckwith83's Picture   Cbeckwith83    0 Comments   Comments
  • Centurylink Service and Customer Service



    Called in to speak with a representative about a bill that was sent to us after not having service with them for over a year. Was transferred to 5 different people THEN was sent back to the automated service, square one, and transferred again. When I finally got to speak with someone who called me a "rude ass" for telling her that she was the 6th person I had talked to... Yes I was quite pissed for being gave the run around for over 45 minutes, so yes I was a bit hateful but calling names was uncalled for. Needless to say I have to pay a bill for service that I no longer had, and... More...
    (Internet - Sponsored by DIRECPATH)
    Roark1's Picture   Roark1    0 Comments   Comments
  • Centurylink Horrible Customer Service



    I have dealt with a handful of horrible companies, but Centurylink had by far the worst customer service along with the most incompetent employees i've ever dealt with. I called to set up only internet service, and was asked if I wanted to rent a router, and told the employee no, since I had one of my own. (Centurylink still sent me a router through the mail) I was then told it would be 4 days until service could be set up. When I called to cancel my service 2 days later, I was told it was cancelled but they could not provide me with a confirmation number stating that the account had... More...
    (Internet - Sponsored by DIRECPATH)
    bmfollmer's Picture   bmfollmer    0 Comments   Comments
  • fraud



    The @ease computer support program from Century Link trashed my computer, I called complaint dept. found out that when you sign up through the business office they are suppose to read to you a disclosure that say's "use us at your own risk", so of course they failed to tell me that, because they wanted to sell me and not disclose that part of the agreement, which no one would agree to that, it would be stupid. I believe this is willful fraud of misrepresenting a service for monetary gain.So now I have my computer in a repair shop and century link denies any responsibility... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    vaile's Picture   vaile    0 Comments   Comments
  • I don't even have service yet and I want to cancel



    First of all, the technician went to the wrong place. Then, after waiting another week for another technician, we get one scheduled and he says he will be by in the afternoon. No time frame, nothing. Around 5:30pm I call him and he said we were taken off his work order. What?! After waiting all day long, we were taken off without us even knowing. THEN, we speak with someone in customer service and he says it's already set up. How is that possible if no technician has been here?! He proceeds to tell us that our modem is on its way and we can set it up on our own by following the... More...
    (Miscellaneous)
    Cnkennedy21's Picture   Cnkennedy21    4 Comments   Comments
  • Multiple Horrible Experiences



    Century Link used bait and switch tactics to sell me Prism bundle including landline phone, TV and internet promising one low fee, no equipment charges, no install charges. When I got my first bill it was 5 times higher than the agent promised, upwards of $500. Many hours of phone calls to billing, customer service, over-billing problem not resolved, threatened with collections. I cancelled services immediately. Ask for full adjustment of new charges, as I was given a satisfaction guarenteed, risk free trial. Century Link response was that I would only get credit after equipment was... More...
    (Miscellaneous)
    nanerbroox's Picture   nanerbroox    0 Comments   Comments
  • Constant Billing Issues



    I really hope that people read these reviews before deciding on a media supplier. Century Link is a company you really want to avoid. Once there is a problem, it could take you several billing cycles to fix it. What a racket they have over there. Here is how the scam works: You sign up with these crooks for internet, Direct TV and a worthless land line phone. After a year or so you start noticing some pretty big charges for stuff you never ordered (their last robbery occurred with NFL Access, and I don't watch football). If you are as unfortunate as I was to use AutoPay, they will take... More...
    (Cable TV)
    Timmer's Picture   Timmer    0 Comments   Comments
  • Centurylink, Dishonest Company



    Dishonest service. Within the last 10 months of service with Century link we have been over charged 4 times. Two of our bills have been double what our payments were for. After spending about 3 hours on the phone each time we have over charged to get it lowered to our correct bill we decided to cancel our subscription. Now we are being charged cancellation fees we were told would be waved and charges for no reason on our part and are extremely frustrated with the dishonesty of this company. More...
    (Internet - Sponsored by DIRECPATH)
    BrandonYoung's Picture   BrandonYoung    0 Comments   Comments
  • WORST COMPANY EVER!



    Ever since I signed up with century link for internet service, it has been nothing but a nightmare. They first sent us the modem to set up ourselves and the internet was working for about 2 hours (only in the room with the modem by the way) and then it went out. We had Century Link for 18 days and had internet service for approximately 8 hours throughout the entire time. I made multiple phone calls and had 3 technicians out to "fix it". Everyone that I dealt with at that company was rude and incompetent. After canceling my service and filing for a 30 days money back guarantee, I... More...
    (Internet - Sponsored by DIRECPATH)
    nma1416's Picture   nma1416    0 Comments   Comments
  • Never will I use them again!



    Terrible service. I am so upset with them! I moved out of apartment and was still in a contract with them so I had them transfer over my remaining contract to the new address. Instead they set me up on a whole new contract that I did not want. I was going to cancel after my contract was up but now I received a whole new account number and stuff. I called about that and the guy I talked to was really nice and helpful and told me he would terminate my contract for free without the fee I would have to pay. When I call back a couple weeks later to ask a question about the final bill they tell... More...
    (Internet - Sponsored by DIRECPATH)
    mkay2424's Picture   mkay2424    0 Comments   Comments
  • Never use Century Link, horrible customer service



    I spent over 2.5 hours on the phone with Century Link trying to resolve and issue with cancelled internet that shouldn't have been an issue to begin with! I spoke with 8 different in different departments, asking for a manager after 1st transfer before I ended up in the Escalation department. Julian, is the wrong guy to have at the Escalation Department as he made things worse rather than calming down a person! After being on the phone close to 2 hours, anyone would be in an escalated temperament. He couldn't follow what was going on and didn't seem to care that I had been... More...
    (Internet - Sponsored by DIRECPATH)
  • Terrible Customer Service



    We have had a terrible time working with CenturyLink for our business. Not only is the internet service itself horrible, the staff helping us was incredibly rude and in a bad mood (I'm talking to you "Cat"), acting as if it was our fault we were having internet problems and not understanding our urgency to get back up and running. If there was someone else in town that caters to businesses we would definitely use them, unfortunately however, they are the only players in our town. Get it together Centurylink. Have your staff take some courses in customer service and please... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible service



    Internet service has been horrible. Down for weeks at a time. Currently down for a week, been calling for two days and get answering machine that says you have reached Century link outside of business hours, all day long? When you finally reach someone, they make you do all the same things they always make you do and then say they have to send someone out. I work, I cannot be home for Century Link all the time. House guests had to check into a hotel last night as a week without internet was effecting their ability to do there jobs. I am paying for a service I am not getting More...
    (Internet - Sponsored by DIRECPATH)
    blkoliv's Picture   blkoliv    0 Comments   Comments
  • Horrible service all around



    Crappy speeds, constant outages, and horrible customer service. Oh, and also be prepared for unexplained charges on your bill, and constant other billing errors that force you to have to deal with the retarded moron jerks from customer service for at least 5 hours every month. most of the time is spent being on hold and having to go through about 10-20 idiots that don't know what they are talking about and refuse to let you speak with superiors, so there's a lot of hanging up and calling back until you find that one person who has at least a few brain cells left in their melon... More...
    (Miscellaneous)
    refusetokneel's Picture   refusetokneel    0 Comments   Comments
  • Can't leave TV on when away



    In the recent past, Centurylink made progranmming changes so the TV can't be left on while noone is home. Once 10 hours elapses without input to the box from the remote, the television cuts off. So much for leaving the TV on so people think I'm home. So glad that Centurylink decided they knew best when I should turn it off. I can't imagine what they were thinking to actually change their software to disallow this. It makes no sense whatsoever. More...
    (Cable TV)
    NotHappyNC's Picture   NotHappyNC    0 Comments   Comments
  • Centurylink damaged box



    I cancelled my service with Centurylink after my 1 year contract. They told me I could mail back my cable boxes in two boxes they mailed to me to return the cable boxes. At this time they owed me around $4.00. Once they received my cable boxes they sent me a bill for $138 indicating the boxes were damaged. When I inquired more about the damages of the boxes they told me it was due to writing and markings on top of the box!!! I assured them that there was not any damage to those boxes whatsoever when I mailed them via UPS!! I also told them that I wanted proof of the writing and... More...
    (Cable TV)
    sdimitri's Picture   sdimitri    0 Comments   Comments
  • Don't EVER Get CENTURYLINK. WASTE OF MONEY!!



    This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider- Please take my advice and avoid CenturyLink. I opened my account with them in September 2014. I was in for trouble from the initial call. The sales woman signed me up for landline services after I had been very clear I only wanted internet services, claiming I would have a cheaper bill and be thanking her later. However, when I received my first bill, imagine the shock of it being almost $300 instead of the $54 agreement that as made. I still had to pay the full... More...
    (Miscellaneous)
    cl91's Picture   cl91    0 Comments   Comments
  • Century Link False Advertising



    This Company is Hands down the WORST I have dealt with. In calling customer service I had a representative put me on hold for over 20 mis when asking for a supervisor, only to come back on and act as a supervisor, obviously I could tell he was the same guy, When I called him on it, He placed me back on hold for over 20 mins. Then The next day I found out I was being Charged for 40 mbs of service as that was the agreement up front , but only receiving 20 MBS!!!! if I would not have logged in and set up Auto Pay, I would have never known that I was Getting Cheated!!! False Advertisement?... More...
    (Internet - Sponsored by DIRECPATH)
    norusisj00's Picture   norusisj00    0 Comments   Comments
  • Very poor billing service



    After spending almost 90 minutes on the phone 3 weeks ago with centurylink trying to pay my final bill because they deleted my zipcode from my file so I could not pay it online or through the automated system (which they told me they did but did not know why and could not reenter the data???) Well they wanted me to pay $4 to pay the bill which I refused as it was their mistake not mine%u2026. well finally I got through to a supervisor that could wave the fee and my final bill was paid. Guess what I got an new final bill of $1.41 and now I am going through the same again for $ 1.41. So far... More...
    (Cable TV)
    Hansen's Picture   Hansen    0 Comments   Comments
  • They'll Delete Your Account and Take You to Collection



    I had a CenturyLink account for 9 months - one of those college kid deals from 2012-2013. The account was under my name but my roommate was an authorized person in case something happened and she needed to call them. At the end of our 9 months we returned our modem and that was that. I called them to make sure the modem had been received and they said yes. I thought that was the end of it. Fast forward to February of 2015, I run a soft credit report on myself and find an open collection for $108 from CenturyLink that was opened in November of 2014. I called CenturyLink and was bounced... More...
    (Internet - Sponsored by DIRECPATH)
    gooberdh's Picture   gooberdh    0 Comments   Comments
  • Centruy Link Service Sucks



    I have never had such poor customer service. Since Jan 30,2015 I have had a very loud annoying noise on my land line. This isn't the first time I've had this problem. 5 different employees have come to my house...each one with no clue ats to why they were there..had to re-tell my story 5 times. The problem isn't on my property. Cable problem at different location. CL doesn't keep records of continuous problems. Just the # of calls from a particular #. I'm being told to keep records so I can get the proper credit...CL is clueless. Finally talked to one of their... More...
    (Miscellaneous)
  • CenturyLink



    CenturyLink conducts their business very poorly. I was told over and over again how I was such a loyal customer by their phone representatives, yet I was treated with such disrespect when I contacted them regarding a higher bill I received which was more money then expected when I renogiated my phone and internet service for an additional year of service. I agreed to a lower amount then what I was actually billed. John, a escalations representative refused to honor the original rate that I was quoted just three weeks earlier and proceeded to threaten me with a $200.00 early termination fee... More...
    (Internet - Sponsored by DIRECPATH)
  • worst customer service ever!



    I have talked to over 20 centurylink representatives over the last week trying to get my service started and NEVER dealt with someone as terrible as Jessica from billing and collections. I asked to be transferred and she refused. She could not find my account after giving her ALL my information and so I told her I wanted to speak with someone else. She continued to raise her voice and talk over everything I said! When I asked for the 5th time to be transferred she just hung up on me!!!! After being on hold for over 30 minutes! Worst customer service ever. I really hope these calls are... More...
    (Internet - Sponsored by DIRECPATH)
  • Ten Months Later



    I signed up for CenturyLink in February 2014 right after moving into my Omaha apartment because the rates were competitive and the specks were comparable to COX in a very good way. I thought I was getting a steel. I quickly learned that was not the case. Upon receiving my modem, I learned that my house wasn’t wired for DSL. That was fine, I called the CenturyLink help line and they told me that they would send someone out to set it up for me, I just had to make the appointment. I was transferred to the appointment line where I was told that someone could come out the next Friday (and... More...
    (Internet - Sponsored by DIRECPATH)
    kaliea56's Picture   kaliea56    0 Comments   Comments
  • centurylink lake dallas tx



    Signed up for Direct tv/net through centurylink..TV setup a breeze net lots of drama and 3 days to setup...my bill arrived and IT IS NOT what i agreed to and after 3 months of calls im being told by direct and centurylink sorry nothing we can it is the blame game on each other while i am stuck with a bill i did not agree on...agents misrepresent prices to sign people up... I am truley disappointed after decades of loyalty to them...NO NOT GO THROUGH CENTURY TO SIGN UP FOR DIRECT GO STRAIGHT TO DIRECT MIDDLE PEOPLE ARE OF NO USE AND DIRECT WONT HELP ONCE THAT IS DONE More...
    (Advertising)
    angelg5305's Picture   angelg5305    0 Comments   Comments
  • WORSE SPEED / WORSE SERVICE EVER



    SORRY SERVICE FROM CENTURYLINK INTERNET SERVICE!!!! Any techies out there know what is going on with them???? A couple a months ago, my service started getting SOOOO SLOOOW (2mbps) that I called them about it. They said that was the speedy I was paying for!?!?!?!? So I had to increase my speed (for $40 more) to 8mbps!!!! Well in the last 2 weeks (after about 2pm for the rest of the night!) my speed has DROPPED AGAIN, to 3mbps for downloads, and 1 mbps for uploads! When I called them last night, the agent tried to get me to log on to their speedy check page....and when it was taking tooooo... More...
    (Internet - Sponsored by DIRECPATH)
    BeyondFurious's Picture   BeyondFurious    0 Comments   Comments
  • Bad customer service



    I went with century link because I previously had comcast and they are awful. I thought I would get better service! Ha ha. What a joke. Century link customer service people do not know what they are doing. I had to call so many times in the two months I have had them! It's ridiculous. I was trying to get my service turned on in my new place. It took five calls, one call lasted two and a half hours, talking with five different people, two were supervisors, to get it taken care of. Yesterday I had to call because my signal was out. The guy tells me I have to call direct tv. I... More...
    (Cable TV)
    Suzie1952's Picture   Suzie1952    0 Comments   Comments
  • First Month And displeased



    i recieved my first bill from centurylink today and it was almost double my quoted price. Originally they had me also signed up for a phone line without my consent. I only found this out when they thanked me for my "valued" internet and phone service. any how they told me that they would remove it but I would have to call the next day for the correct pricing to get added. so my service continued with constant connectivity issues. I recieved my bill of course being quoted 30 dollars a month I was shocked to see the 140 bill. I of couse expected it to be a little higher because of... More...
    (Internet - Sponsored by DIRECPATH)
    Fghunter1's Picture   Fghunter1    0 Comments   Comments
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