Centurylink Reviews and Complaints

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Centurylink Reviews

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  • I don't even have service yet and I want to cancel

    First of all, the technician went to the wrong place. Then, after waiting another week for another technician, we get one scheduled and he says he will be by in the afternoon. No time frame, nothing. Around 5:30pm I call him and he said we were taken off his work order. What?! After waiting all day long, we were taken off without us even knowing. THEN, we speak with someone in customer service and he says it's already set up. How is that possible if no technician has been here?! He proceeds to tell us that our modem is on its way and we can set it up on our own by following the... More...
    Cnkennedy21's Picture   Cnkennedy21    0 Comments   Comments
  • Multiple Horrible Experiences

    Century Link used bait and switch tactics to sell me Prism bundle including landline phone, TV and internet promising one low fee, no equipment charges, no install charges. When I got my first bill it was 5 times higher than the agent promised, upwards of $500. Many hours of phone calls to billing, customer service, over-billing problem not resolved, threatened with collections. I cancelled services immediately. Ask for full adjustment of new charges, as I was given a satisfaction guarenteed, risk free trial. Century Link response was that I would only get credit after equipment was... More...
    nanerbroox's Picture   nanerbroox    0 Comments   Comments
  • Constant Billing Issues

    I really hope that people read these reviews before deciding on a media supplier. Century Link is a company you really want to avoid. Once there is a problem, it could take you several billing cycles to fix it. What a racket they have over there. Here is how the scam works: You sign up with these crooks for internet, Direct TV and a worthless land line phone. After a year or so you start noticing some pretty big charges for stuff you never ordered (their last robbery occurred with NFL Access, and I don't watch football). If you are as unfortunate as I was to use AutoPay, they will take... More...
    (Cable TV)
    Timmer's Picture   Timmer    0 Comments   Comments
  • Centurylink, Dishonest Company

    Dishonest service. Within the last 10 months of service with Century link we have been over charged 4 times. Two of our bills have been double what our payments were for. After spending about 3 hours on the phone each time we have over charged to get it lowered to our correct bill we decided to cancel our subscription. Now we are being charged cancellation fees we were told would be waved and charges for no reason on our part and are extremely frustrated with the dishonesty of this company. More...
    (Internet - Sponsored by DIRECPATH)
    BrandonYoung's Picture   BrandonYoung    0 Comments   Comments

    Ever since I signed up with century link for internet service, it has been nothing but a nightmare. They first sent us the modem to set up ourselves and the internet was working for about 2 hours (only in the room with the modem by the way) and then it went out. We had Century Link for 18 days and had internet service for approximately 8 hours throughout the entire time. I made multiple phone calls and had 3 technicians out to "fix it". Everyone that I dealt with at that company was rude and incompetent. After canceling my service and filing for a 30 days money back guarantee, I... More...
    (Internet - Sponsored by DIRECPATH)
    nma1416's Picture   nma1416    0 Comments   Comments
  • Never will I use them again!

    Terrible service. I am so upset with them! I moved out of apartment and was still in a contract with them so I had them transfer over my remaining contract to the new address. Instead they set me up on a whole new contract that I did not want. I was going to cancel after my contract was up but now I received a whole new account number and stuff. I called about that and the guy I talked to was really nice and helpful and told me he would terminate my contract for free without the fee I would have to pay. When I call back a couple weeks later to ask a question about the final bill they tell... More...
    (Internet - Sponsored by DIRECPATH)
    mkay2424's Picture   mkay2424    0 Comments   Comments
  • Never use Century Link, horrible customer service

    I spent over 2.5 hours on the phone with Century Link trying to resolve and issue with cancelled internet that shouldn't have been an issue to begin with! I spoke with 8 different in different departments, asking for a manager after 1st transfer before I ended up in the Escalation department. Julian, is the wrong guy to have at the Escalation Department as he made things worse rather than calming down a person! After being on the phone close to 2 hours, anyone would be in an escalated temperament. He couldn't follow what was going on and didn't seem to care that I had been... More...
    (Internet - Sponsored by DIRECPATH)
  • Disconnected Internet Revived

    Thank you, Jerome! I called the 24/7 Tech Support Line and the rep, Jerome, helped me immensely! He asked for all the information he would need in order to give me top-notch service. While on hold, I accidentally hung up on Jerome (touch screens, I tell ya! One move and your cheek hangs up the call) and lost hope that I probably won't get a call back (he had asked for my number earlier on in case I needed to be reached). I decided to call back but reached a different Rep and I was told otherwise that my internet wouldn't be up and running for a while. Understood but feeling upset,... More...
    (Internet - Sponsored by DIRECPATH)
    rosannav's Picture   rosannav    0 Comments   Comments
  • Horrible services, no one to take care of customer

    I started my TV& Internet services with Century link about a year ago a few months back I let go of Cox home security and decided to go with CL it was the worse mistake I have ever made First the installer was rude did not put the sec pad where my blind butt can have quick access to it, second I called company they refused to provide me with the new LCD touch screen and have continued to send me the old outdated pads which I have to have because they don't have modern ones like they advertise that was only to entice bring in new customers, I called on May 20th to ask why my bill... More...
    (Cable TV)
  • Terrible Customer Service

    We have had a terrible time working with CenturyLink for our business. Not only is the internet service itself horrible, the staff helping us was incredibly rude and in a bad mood (I'm talking to you "Cat"), acting as if it was our fault we were having internet problems and not understanding our urgency to get back up and running. If there was someone else in town that caters to businesses we would definitely use them, unfortunately however, they are the only players in our town. Get it together Centurylink. Have your staff take some courses in customer service and please... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible service

    Internet service has been horrible. Down for weeks at a time. Currently down for a week, been calling for two days and get answering machine that says you have reached Century link outside of business hours, all day long? When you finally reach someone, they make you do all the same things they always make you do and then say they have to send someone out. I work, I cannot be home for Century Link all the time. House guests had to check into a hotel last night as a week without internet was effecting their ability to do there jobs. I am paying for a service I am not getting More...
    (Internet - Sponsored by DIRECPATH)
    blkoliv's Picture   blkoliv    0 Comments   Comments
  • Horrible service all around

    Crappy speeds, constant outages, and horrible customer service. Oh, and also be prepared for unexplained charges on your bill, and constant other billing errors that force you to have to deal with the retarded moron jerks from customer service for at least 5 hours every month. most of the time is spent being on hold and having to go through about 10-20 idiots that don't know what they are talking about and refuse to let you speak with superiors, so there's a lot of hanging up and calling back until you find that one person who has at least a few brain cells left in their melon... More...
    refusetokneel's Picture   refusetokneel    0 Comments   Comments
  • Can't leave TV on when away

    In the recent past, Centurylink made progranmming changes so the TV can't be left on while noone is home. Once 10 hours elapses without input to the box from the remote, the television cuts off. So much for leaving the TV on so people think I'm home. So glad that Centurylink decided they knew best when I should turn it off. I can't imagine what they were thinking to actually change their software to disallow this. It makes no sense whatsoever. More...
    (Cable TV)
    NotHappyNC's Picture   NotHappyNC    0 Comments   Comments
  • Centurylink damaged box

    I cancelled my service with Centurylink after my 1 year contract. They told me I could mail back my cable boxes in two boxes they mailed to me to return the cable boxes. At this time they owed me around $4.00. Once they received my cable boxes they sent me a bill for $138 indicating the boxes were damaged. When I inquired more about the damages of the boxes they told me it was due to writing and markings on top of the box!!! I assured them that there was not any damage to those boxes whatsoever when I mailed them via UPS!! I also told them that I wanted proof of the writing and... More...
    (Cable TV)
    sdimitri's Picture   sdimitri    0 Comments   Comments

    This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider- Please take my advice and avoid CenturyLink. I opened my account with them in September 2014. I was in for trouble from the initial call. The sales woman signed me up for landline services after I had been very clear I only wanted internet services, claiming I would have a cheaper bill and be thanking her later. However, when I received my first bill, imagine the shock of it being almost $300 instead of the $54 agreement that as made. I still had to pay the full... More...
    cl91's Picture   cl91    0 Comments   Comments
  • Century Link False Advertising

    This Company is Hands down the WORST I have dealt with. In calling customer service I had a representative put me on hold for over 20 mis when asking for a supervisor, only to come back on and act as a supervisor, obviously I could tell he was the same guy, When I called him on it, He placed me back on hold for over 20 mins. Then The next day I found out I was being Charged for 40 mbs of service as that was the agreement up front , but only receiving 20 MBS!!!! if I would not have logged in and set up Auto Pay, I would have never known that I was Getting Cheated!!! False Advertisement?... More...
    (Internet - Sponsored by DIRECPATH)
    norusisj00's Picture   norusisj00    0 Comments   Comments
  • Very poor billing service

    After spending almost 90 minutes on the phone 3 weeks ago with centurylink trying to pay my final bill because they deleted my zipcode from my file so I could not pay it online or through the automated system (which they told me they did but did not know why and could not reenter the data???) Well they wanted me to pay $4 to pay the bill which I refused as it was their mistake not mine%u2026. well finally I got through to a supervisor that could wave the fee and my final bill was paid. Guess what I got an new final bill of $1.41 and now I am going through the same again for $ 1.41. So far... More...
    (Cable TV)
    Hansen's Picture   Hansen    0 Comments   Comments
  • Very poor service

    Over and over again my inernet service fluctuates from .2 mbps to 1.2mbps but mostly stays at the lower end of the range.This causes videos and phone calls to get disrupted or totally dropped.After many two+ hour calls to service I have never recieved satisfaction or any courtesy.very rude people and the rudeness escalates the higher up you go.They are all practiced liars it seems.In all my calls I only found two employees to admit to centurlinks fraud. More...
    (Internet - Sponsored by DIRECPATH)
  • They'll Delete Your Account and Take You to Collection

    I had a CenturyLink account for 9 months - one of those college kid deals from 2012-2013. The account was under my name but my roommate was an authorized person in case something happened and she needed to call them. At the end of our 9 months we returned our modem and that was that. I called them to make sure the modem had been received and they said yes. I thought that was the end of it. Fast forward to February of 2015, I run a soft credit report on myself and find an open collection for $108 from CenturyLink that was opened in November of 2014. I called CenturyLink and was bounced... More...
    (Internet - Sponsored by DIRECPATH)
    gooberdh's Picture   gooberdh    0 Comments   Comments
  • Centruy Link Service Sucks

    I have never had such poor customer service. Since Jan 30,2015 I have had a very loud annoying noise on my land line. This isn't the first time I've had this problem. 5 different employees have come to my house...each one with no clue ats to why they were there..had to re-tell my story 5 times. The problem isn't on my property. Cable problem at different location. CL doesn't keep records of continuous problems. Just the # of calls from a particular #. I'm being told to keep records so I can get the proper credit...CL is clueless. Finally talked to one of their... More...
  • CenturyLink

    CenturyLink conducts their business very poorly. I was told over and over again how I was such a loyal customer by their phone representatives, yet I was treated with such disrespect when I contacted them regarding a higher bill I received which was more money then expected when I renogiated my phone and internet service for an additional year of service. I agreed to a lower amount then what I was actually billed. John, a escalations representative refused to honor the original rate that I was quoted just three weeks earlier and proceeded to threaten me with a $200.00 early termination fee... More...
    (Internet - Sponsored by DIRECPATH)
  • billing issues

    I have been with centurylink for 2 months now... I've called them more in the time I've had them then any other people like my cell phone carrier. .ect. I have to talk to AT LEAST 5 or more people to finally help me, I get transferred several times, deal with nothing but rude reps. I've only talked to 2 people who actually understood me as well as actually tried to help. Everyone else talks over you, won't help you, transfers and hangs up on you and just gives you the run around. They refuse to help you and I only came to them because my brother recommend them. I will... More...
    (Internet - Sponsored by DIRECPATH)
    shaeshae24's Picture   shaeshae24    0 Comments   Comments
  • Horrible Service

    I have called several times to disbute some inconsistent information and miss leading information from Centurylink. I am very angry with this company and I was just speaking to a gentleman in the Loyalty department and he hung up on him. I was told I would get a $70 package for internet and phone services, and a $50 visa gift card. After several times of callin in they finally said they had already ordered the card but i have yet to get it. When i looked on my statements, the bill was for $100 not $70. then i was told i could keep my number, so now that we want to switch back to cox we are... More...
  • worst customer service ever!

    I have talked to over 20 centurylink representatives over the last week trying to get my service started and NEVER dealt with someone as terrible as Jessica from billing and collections. I asked to be transferred and she refused. She could not find my account after giving her ALL my information and so I told her I wanted to speak with someone else. She continued to raise her voice and talk over everything I said! When I asked for the 5th time to be transferred she just hung up on me!!!! After being on hold for over 30 minutes! Worst customer service ever. I really hope these calls are... More...
    (Internet - Sponsored by DIRECPATH)
  • Ten Months Later

    I signed up for CenturyLink in February 2014 right after moving into my Omaha apartment because the rates were competitive and the specks were comparable to COX in a very good way. I thought I was getting a steel. I quickly learned that was not the case. Upon receiving my modem, I learned that my house wasn’t wired for DSL. That was fine, I called the CenturyLink help line and they told me that they would send someone out to set it up for me, I just had to make the appointment. I was transferred to the appointment line where I was told that someone could come out the next Friday (and... More...
    (Internet - Sponsored by DIRECPATH)
    kaliea56's Picture   kaliea56    0 Comments   Comments
  • centurylink lake dallas tx

    Signed up for Direct tv/net through centurylink..TV setup a breeze net lots of drama and 3 days to setup...my bill arrived and IT IS NOT what i agreed to and after 3 months of calls im being told by direct and centurylink sorry nothing we can it is the blame game on each other while i am stuck with a bill i did not agree on...agents misrepresent prices to sign people up... I am truley disappointed after decades of loyalty to them...NO NOT GO THROUGH CENTURY TO SIGN UP FOR DIRECT GO STRAIGHT TO DIRECT MIDDLE PEOPLE ARE OF NO USE AND DIRECT WONT HELP ONCE THAT IS DONE More...
    angelg5305's Picture   angelg5305    0 Comments   Comments

    SORRY SERVICE FROM CENTURYLINK INTERNET SERVICE!!!! Any techies out there know what is going on with them???? A couple a months ago, my service started getting SOOOO SLOOOW (2mbps) that I called them about it. They said that was the speedy I was paying for!?!?!?!? So I had to increase my speed (for $40 more) to 8mbps!!!! Well in the last 2 weeks (after about 2pm for the rest of the night!) my speed has DROPPED AGAIN, to 3mbps for downloads, and 1 mbps for uploads! When I called them last night, the agent tried to get me to log on to their speedy check page....and when it was taking tooooo... More...
    (Internet - Sponsored by DIRECPATH)
    BeyondFurious's Picture   BeyondFurious    0 Comments   Comments
  • Bad customer service

    I went with century link because I previously had comcast and they are awful. I thought I would get better service! Ha ha. What a joke. Century link customer service people do not know what they are doing. I had to call so many times in the two months I have had them! It's ridiculous. I was trying to get my service turned on in my new place. It took five calls, one call lasted two and a half hours, talking with five different people, two were supervisors, to get it taken care of. Yesterday I had to call because my signal was out. The guy tells me I have to call direct tv. I... More...
    (Cable TV)
    Suzie1952's Picture   Suzie1952    0 Comments   Comments
  • First Month And displeased

    i recieved my first bill from centurylink today and it was almost double my quoted price. Originally they had me also signed up for a phone line without my consent. I only found this out when they thanked me for my "valued" internet and phone service. any how they told me that they would remove it but I would have to call the next day for the correct pricing to get added. so my service continued with constant connectivity issues. I recieved my bill of course being quoted 30 dollars a month I was shocked to see the 140 bill. I of couse expected it to be a little higher because of... More...
    (Internet - Sponsored by DIRECPATH)
    Fghunter1's Picture   Fghunter1    0 Comments   Comments
  • No proof of a Verbal Contract

    We cancelled our Centurylink service and were told that we were obligated under a verbal contract and would incur a early termination fee. We told CL that we never were informed of such a contact and never gave consent, and requested an audio of the agreement they claim. They told us we would have to file a supboena for the audio and would have to pay the fee especially if we were to leave for a competitor. Their service is poor- computers are slow and can't even watch netflix without constant frustration. We purposefully chose CL because they did not state that there was a... More...
    (Internet - Sponsored by DIRECPATH)
    gonz0's Picture   gonz0    0 Comments   Comments
  • Centurylink - Horrible service

    Wow, what a wonderful world we live in today! High speed internet. Satellite tv in every home. Who could ask for more? I can! I find it curious that one of the world's largest internet providers can't manage the simple task of running their website correctly. It seems so strange to me that they can provide internet service to millions of people but the idea of actually employing someone who has half a brain in their head to maintain their own website never crossed their minds. I have been with Centurylink now for almost a year. It sounded like a great deal. I got Direct TV and... More...
    (Internet - Sponsored by DIRECPATH)
    asheppard82's Picture   asheppard82    0 Comments   Comments

Centurylink Reviews By Product


Centurylink Comments

maddt says: (9 months ago)
In July-August 2014 we called Centurylink about our phone bill. We were connected with a Centurylink rep (I'll withhold the name she gave me, probably not her real name anyway) and after much conversation, we agreed to a 3 year contract to receive internet, phone, and Directv at a guaranteed price. Guaranteed for three years not to change. The price went up during the first year, due primarily to fees from City, county, state taxes mostly, it seemed,so we had no problem with that. But after one year, the price went up $60 per month for the television service. We called Centurylink and received no help at all. They "kind of" indicated that it was a DirecTv issue. We asked to be connected to the "escalation" department,who we had talked to the year before, and who had agreed with us that we do have a set price for 3 years. We were told they would probably not talk to us. The rep eventually said she would try to connect us after we pressed the issue. We were put on hold for a few minutes and then were disconnected. We called DirecTv and they said that Centurylink should not have made the 3 year price promise. The two companies were bundling their services so whatever was promised by the authorized representative MUST be binding. We would NOT have switched TV services without this guarantee.
We cannot cancel the service without paying a cancellation fee.
This must have happened to others.Any advice? Contact the FCC? The Washington State attorney general? Small claims?

iHATEcenturylink says: (1 year ago)
I honestly can not stand your company! Your service is trash! Every time you send a technician to come "Fix" my problem they always leave and the problem is still there. The people who work for this company don't care about their customers! They lie and try to make things sound complicated to make us think they know what they're doing. It's always the same problem! WE ARE PAYING FOR 10 and we get 6-7?! IF any of you CAN get Charter, GET CHARTER!

tylermartin says: (2 years ago)
Im going to Comcast centurlink has piss poor service we spent an hour on hold trying to talk to someone toget our iinternet on, but nobody answered. Our internet was supposed to be on today instead they are too busy with their thumbs up their asses. So yeah im going to Comcast which has amazing customer support and care.

nastas says: (2 years ago)
worst service ever had for internet

bonitas2 says: (3 years ago)
This is our second time with Century Link. No issues the first time around except when our contract was up Comcast was offering a better deal that Century Link could not match. Now the reverse has happened and we are back with Century Link. We have had the service (top bundle package with 400 channels) for less than 2 weeks. We have had 4 replacements for our DVR box. Technician has been to our house each time and has indicated they have had a lot of trouble with the boxes. Not sure if the quality control issues are with Century Link or Motorola. Next, when we placed our order for the bundle services we were promised a $250 gift certificate by Clarissa K (employee number CAG138620) and we are now told that we were promised only $150 as that promotion is no longer valid. Seems Clarissa cannot come clean and has included in her notes on our account that we were promised a $150 gift certificate when services were sold on 8/9/2013. Funny how all of our notes match with what Century Link sold to us except the Gift Certificate. Century Link will not make good on the promise but we are certainly required to uphold our end of the contract. Next, there is a cable connecting services to our home sitting on top of the grass. The frequently visiting technician indicated the burying of the cable is done by subcontractors and can take up to 3 weeks. Lastly, no information was provided as to how to set up voice mail or how to retrieve messages. Seems Clarissa forgot to tell us this AND the fact we had to register on line for the gift certificate to arrive in the mail. Otherwise, there is no certificate and Century Link is not liable. Nice work Century Link. Your customer service sucks!

Brenda33 says: (3 years ago)
After being a Centurylink customer for over 2 years I switched from a phone/internet bundle to Prism's internet/cable bundle. I was informed the internet would be a lot faster with Prism but this was not the case. After 7 months of service and a notice of impending price increases I terminated my service. A few weeks later a larger than expected bill was received into my email. I tried to view the bill thru Century Link's website and could not so I called. I was informed I was charged an early termination fee as I had a verbal contract to retain internet services for 1 year. I explained this was not the case and requested they pull the records of my order call. I was told the records of calls from August 2012 would no longer be available. The rep was rude informing me over and over again that I had agreed to this on multiple occasions. She claimed one of these additional occasions would have been a group pre-install order call which I never received. I told her this and requested she provide me with the date of this call so I could show her phone records that this never occurred. She said it was on August 9th, but would not provide me with an email address or fax # to send call records to telling me it wouldn't matter anyway as I had agreed to this verbal contract and would be charged no matter what. Then the rep that was arguing with me insisting conversations that never occurred had occurred had the nerve to tell me she was tired of arguing with me. After stating there was another customer service # I could call she provided it but only after I requested it 3 times. Of course I did pull my phone records after the call and the phone calls on August 9th were with family and friends.

cubsfan23 says: (4 years ago)
I have been fortunate with Prism. Nice install crew, and the local store is nearby, so they helped with signing up for rebates, etc... Lots cheaper than my former cable company. As a matter of fact I get phone, TV, and internet for $30 per month less than just cable and internet with the old company. It is not perfect, but neither was the old company. I will recommend Prism to friends and relatives unless something changes! Steve

FedUpWithCenturyLink says: (4 years ago)
This is absolutely the WORST company I have ever dealt with in my life. Nothing they say is correct/true. I don't know if they intentionally lie, or if they are just totally incompetent. I think the former.

If you have the luxury of avoiding these people - do so. You will be very sorry if you make any kind of agreement with them. Mark my words.

Someone really needs to look into this corporation's business practices. I have a hard time believing ANY business is really this bad by accident. I think they intentionally do things to have an excuse for overcharging people and hope the client won't notice or fight it.

Never in my life.......

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