Centurylink Reviews and Complaints

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Centurylink Reviews

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  • Internet connect

    My internet has been out for 3 days, I've talked to multiple people, restarted, rebooted, and everything else imaginable to try to fix the connection problem and nothing has worked. The last woman we talked to was the sweetest and most helpful person I have ever spoken with over a customer service call. She did absolutely everything she could to help us and hopefully our internet will be up and running soon thanks to her! She also pointed out that her late grandmother and I share the same name which is amazing! I've never met anyone with my name (Rosalee) so that was a very sweet... More...
    (Internet - Sponsored by DIRECPATH)
    Rosaleek14's Picture   Rosaleek14    0 Comments   Comments
  • 2 hrs & 43 min of NOTHING

    They disconnected my service a whole week before the date I asked them to (moving across the country). Almost 3 hours of repeating myself, getting hung up on, and NO RESOLUTION. 3 hours is a lot when you're packing a whole house to move across country. YOU HAVE OUR INFORMATION- YOU ASK US EVERY TIME WERE CONNECTED TO A DIFFERENT DEPARTMENT. HOW ABOUT A CALL BACK WHEN YOU ACCIDENTALLY HANG UP ON US???? Horrible service. 5 YEARS. Countless hours on the phone every time they jack up the bill. NO MORE!!!! Whenever I hear about a friend or even a neighbor moving to CenturyLink, I tell... More...
    (Cable TV)
    TahitiaV's Picture   TahitiaV    0 Comments   Comments
  • Centurylink can't install service

    Centurylink scheduled us to activate our service and then didn't show up for their appointment. When I called to ask where the technician was they said they wouldn't be coming today and they rescheduled me for the next week. So the next week comes and I call first thing in the morning this time so I'll actually know what time they're coming and they say yet again that no one will come and they won't uphold their scheduled appointment for the second time. So I ask to speak to a manager and I express my dissatisfaction and demand a guarantee that I will get service... More...
    (Internet - Sponsored by DIRECPATH)
  • Centurylink Prisim television

    Centurylink is the worst company I have EVER dealt with in 50 years. Their customer service is as bad as a state owned company in North Korea. Their service has gone off at least once, and usually more than once every day since we signed up with them. ( just over a year) They lie continuously about solving problems by saying a service tech is on the way, but if they are it is taking them months to get to my house (near a major city) Unless you need a lot of added stress, stay away from Centurylink. More...
    (Cable TV)
    Rickidad7's Picture   Rickidad7    0 Comments   Comments
  • Day five and the problems have already begun...

    Centurylink is the only provider around here, and my fiancé's parents who live three doors down have never had problems (from what we know) so we chatted them to set up a package. A few things that were strange right off the bat: 1) We were never asked to sign anything, but they gladly accepted a $75 "deposit". As of today, there's still no agreement signed nor talk of a contract. Our service just started. 2) We were told that service would start on June 1st. Luckily for us, I was home that day so when I got a knock on the door from Centurylink, here to install... More...
    (Internet - Sponsored by DIRECPATH)

    We have had Century link (wi-fi and prism) for 5 months. We were initially quoted $60.00 a month for both services. Our first bill came and was over $200.00. We called they said they would fix it and the next bill came way higher than was quoted. This has happened every month for five months with no bill being the same. We have called every month and were told it would be fixed. After calling today, they are still trying to increase the price. We told them we want to cancel the service and now they are trying to charge us hundreds of dollars in fees. This company is a joke! I... More...
    (Cable TV)
    Topgummer's Picture   Topgummer    0 Comments   Comments

    STARRHARDEE's Picture   STARRHARDEE    0 Comments   Comments
  • 12 Years and Instabilities

    CenturyLink has been the primary and only provider for my family and I for the past 12 years. We lived out of the way, there weren't many communities back then, and 1.5 mbs wasn't so bad. Though what was bad was that we had to call a Century Link representative around once a month to get our internet back up and running, see a technician around once or twice a year, sometimes 3 or 4! Only to be told we have an unstable pair and there was nothing they could do. As time went on, communities started to develop, and CenturyLink expanded their lines, even down our street a little. A... More...
    (Internet - Sponsored by DIRECPATH)
    Crispy's Picture   Crispy    0 Comments   Comments
  • Centurylink - horrible service

    I have had service for five months. This company has no problem taking my money, yet has major problems completing services on time. Anytime I have called it has taken over an hour and getting through to a real person who actually knows what they are doing is impossible. As of today, my internet lines STILL have not been buried. With service starting in October of 2016, it was supposed to have been done by mid-November. It is now mid-February 2017 and I still have lines laying on my grass and across my fence. Anytime I actually am able to speak to a real person, they are unable to assist my... More...
    (Internet - Sponsored by DIRECPATH)
    Aallen's Picture   Aallen    0 Comments   Comments
  • Internet and customer services suck!!!!

    My internet went down and out of 6 people I spoke to, NO DAMN SERVICE!!!!! Said the earliest time they can come out is on a tuesday February 14th and my college course is to finish this Sunday that I take ONLINE.... I wont be able to finish!!!! AGAIN because of CENTURYLINK!!!! Now I'm out $8860!!!! When i complianed to customer service she tried make it my fault and tried to talk over me when I was speaking... 1. Rude and 2. Still don't have service...IF I HAVE THIS MONEY BACK FOR SCHOOL AGAIN BECAUSE OF CENTURYLINK...AGAIN....THERE IS GOING TO BE A PROBLEM!!!!!A LEGAL ONE!!! I... More...
  • Worse experience ever

    Don't get me wrong, when I started with CenturyLink I was estatic, set up was easy, and I had someone from the company who knew what they were doing install it. But then I started receiving bills, I had purchased the $54 a month internet package, the first bill I received was $119.70. I was like wow, but I figured it was probably because of the installation. Ok so I went ahead and wrote them a paper check for that, all was good, I saw it clear through my checking account. Next month I get a bill saying my total was around $200, that was unacceptable. It was saying I had never paid the... More...
    (Internet - Sponsored by DIRECPATH)
    KaylaPleimann's Picture   KaylaPleimann    0 Comments   Comments
  • Long hold times and only open 8a-5p, untrained staff

    I have never been able to resolve any issue in less than an hour and most calls require being transferred several times before an issue is resolved. The office hours are only 8a-5p and my hours are 7:30-5:30 so I am not able to resolve anything during my regular work day and have to use vacation time to do so. I was advised of a change to my contract but the system was not updated so the original contract was upheld. Centurylink did not take accountability for any of their employees statements or actions. Service for both Internet and cable was inconsistent and usually occurred at the... More...
    (Cable TV)
    Cbeckwith83's Picture   Cbeckwith83    0 Comments   Comments
  • Centurylink Service and Customer Service

    Called in to speak with a representative about a bill that was sent to us after not having service with them for over a year. Was transferred to 5 different people THEN was sent back to the automated service, square one, and transferred again. When I finally got to speak with someone who called me a "rude ass" for telling her that she was the 6th person I had talked to... Yes I was quite pissed for being gave the run around for over 45 minutes, so yes I was a bit hateful but calling names was uncalled for. Needless to say I have to pay a bill for service that I no longer had, and... More...
    (Internet - Sponsored by DIRECPATH)
    Roark1's Picture   Roark1    0 Comments   Comments
  • Dishonest or Inept?

    Century Link used to be a relatively good company. We had service with them and then we had to move where they didn't have any service. We got to a place where we could sign up again and it was like signing up with a different company. The right hand does not know what the left hand is doing. They screwed up my billing several different times and charged me out the nose on late fees. A couple of months ago I set it up on Auto-pay feeling that maybe things would finally work out. Just today I got a disconnect notice so I called and they said that we never set up Auto-pay. I don't... More...
    (Internet - Sponsored by DIRECPATH)
    rkwalden's Picture   rkwalden    0 Comments   Comments
  • Unreliable Garbage

    I've ran with century for a long time now because its the only internet in my area that's worth anything. But I have had continues problems with it, and no matter how many times we call, how many times we complain, they continue to just give us complete crap for what we really pay for. We pay for almost 90% more speed than what we ACTUALLY get, and it has periods of times that last from days to weeks, and sometimes even MONTHS where the internet is so slow its hard to get anything done. Although I know this review will probably change nothing due to centurylink's poor... More...
    (Internet - Sponsored by DIRECPATH)
    elbantito's Picture   elbantito    0 Comments   Comments
  • Centurylink Horrible Customer Service

    I have dealt with a handful of horrible companies, but Centurylink had by far the worst customer service along with the most incompetent employees i've ever dealt with. I called to set up only internet service, and was asked if I wanted to rent a router, and told the employee no, since I had one of my own. (Centurylink still sent me a router through the mail) I was then told it would be 4 days until service could be set up. When I called to cancel my service 2 days later, I was told it was cancelled but they could not provide me with a confirmation number stating that the account had... More...
    (Internet - Sponsored by DIRECPATH)
    bmfollmer's Picture   bmfollmer    0 Comments   Comments
  • fraud

    The @ease computer support program from Century Link trashed my computer, I called complaint dept. found out that when you sign up through the business office they are suppose to read to you a disclosure that say's "use us at your own risk", so of course they failed to tell me that, because they wanted to sell me and not disclose that part of the agreement, which no one would agree to that, it would be stupid. I believe this is willful fraud of misrepresenting a service for monetary gain.So now I have my computer in a repair shop and century link denies any responsibility... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    vaile's Picture   vaile    0 Comments   Comments
  • I don't even have service yet and I want to cancel

    First of all, the technician went to the wrong place. Then, after waiting another week for another technician, we get one scheduled and he says he will be by in the afternoon. No time frame, nothing. Around 5:30pm I call him and he said we were taken off his work order. What?! After waiting all day long, we were taken off without us even knowing. THEN, we speak with someone in customer service and he says it's already set up. How is that possible if no technician has been here?! He proceeds to tell us that our modem is on its way and we can set it up on our own by following the... More...
    Cnkennedy21's Picture   Cnkennedy21    4 Comments   Comments
  • Multiple Horrible Experiences

    Century Link used bait and switch tactics to sell me Prism bundle including landline phone, TV and internet promising one low fee, no equipment charges, no install charges. When I got my first bill it was 5 times higher than the agent promised, upwards of $500. Many hours of phone calls to billing, customer service, over-billing problem not resolved, threatened with collections. I cancelled services immediately. Ask for full adjustment of new charges, as I was given a satisfaction guarenteed, risk free trial. Century Link response was that I would only get credit after equipment was... More...
    nanerbroox's Picture   nanerbroox    0 Comments   Comments
  • Constant Billing Issues

    I really hope that people read these reviews before deciding on a media supplier. Century Link is a company you really want to avoid. Once there is a problem, it could take you several billing cycles to fix it. What a racket they have over there. Here is how the scam works: You sign up with these crooks for internet, Direct TV and a worthless land line phone. After a year or so you start noticing some pretty big charges for stuff you never ordered (their last robbery occurred with NFL Access, and I don't watch football). If you are as unfortunate as I was to use AutoPay, they will take... More...
    (Cable TV)
    Timmer's Picture   Timmer    0 Comments   Comments
  • Centurylink, Dishonest Company

    Dishonest service. Within the last 10 months of service with Century link we have been over charged 4 times. Two of our bills have been double what our payments were for. After spending about 3 hours on the phone each time we have over charged to get it lowered to our correct bill we decided to cancel our subscription. Now we are being charged cancellation fees we were told would be waved and charges for no reason on our part and are extremely frustrated with the dishonesty of this company. More...
    (Internet - Sponsored by DIRECPATH)
    BrandonYoung's Picture   BrandonYoung    0 Comments   Comments

    Ever since I signed up with century link for internet service, it has been nothing but a nightmare. They first sent us the modem to set up ourselves and the internet was working for about 2 hours (only in the room with the modem by the way) and then it went out. We had Century Link for 18 days and had internet service for approximately 8 hours throughout the entire time. I made multiple phone calls and had 3 technicians out to "fix it". Everyone that I dealt with at that company was rude and incompetent. After canceling my service and filing for a 30 days money back guarantee, I... More...
    (Internet - Sponsored by DIRECPATH)
    nma1416's Picture   nma1416    0 Comments   Comments
  • Never will I use them again!

    Terrible service. I am so upset with them! I moved out of apartment and was still in a contract with them so I had them transfer over my remaining contract to the new address. Instead they set me up on a whole new contract that I did not want. I was going to cancel after my contract was up but now I received a whole new account number and stuff. I called about that and the guy I talked to was really nice and helpful and told me he would terminate my contract for free without the fee I would have to pay. When I call back a couple weeks later to ask a question about the final bill they tell... More...
    (Internet - Sponsored by DIRECPATH)
    mkay2424's Picture   mkay2424    0 Comments   Comments
  • Never use Century Link, horrible customer service

    I spent over 2.5 hours on the phone with Century Link trying to resolve and issue with cancelled internet that shouldn't have been an issue to begin with! I spoke with 8 different in different departments, asking for a manager after 1st transfer before I ended up in the Escalation department. Julian, is the wrong guy to have at the Escalation Department as he made things worse rather than calming down a person! After being on the phone close to 2 hours, anyone would be in an escalated temperament. He couldn't follow what was going on and didn't seem to care that I had been... More...
    (Internet - Sponsored by DIRECPATH)
  • Disconnected Internet Revived

    Thank you, Jerome! I called the 24/7 Tech Support Line and the rep, Jerome, helped me immensely! He asked for all the information he would need in order to give me top-notch service. While on hold, I accidentally hung up on Jerome (touch screens, I tell ya! One move and your cheek hangs up the call) and lost hope that I probably won't get a call back (he had asked for my number earlier on in case I needed to be reached). I decided to call back but reached a different Rep and I was told otherwise that my internet wouldn't be up and running for a while. Understood but feeling upset,... More...
    (Internet - Sponsored by DIRECPATH)
    rosannav's Picture   rosannav    1 Comments   Comments
  • Horrible services, no one to take care of customer

    I started my TV& Internet services with Century link about a year ago a few months back I let go of Cox home security and decided to go with CL it was the worse mistake I have ever made First the installer was rude did not put the sec pad where my blind butt can have quick access to it, second I called company they refused to provide me with the new LCD touch screen and have continued to send me the old outdated pads which I have to have because they don't have modern ones like they advertise that was only to entice bring in new customers, I called on May 20th to ask why my bill... More...
    (Cable TV)
  • Terrible Customer Service

    We have had a terrible time working with CenturyLink for our business. Not only is the internet service itself horrible, the staff helping us was incredibly rude and in a bad mood (I'm talking to you "Cat"), acting as if it was our fault we were having internet problems and not understanding our urgency to get back up and running. If there was someone else in town that caters to businesses we would definitely use them, unfortunately however, they are the only players in our town. Get it together Centurylink. Have your staff take some courses in customer service and please... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible service

    Internet service has been horrible. Down for weeks at a time. Currently down for a week, been calling for two days and get answering machine that says you have reached Century link outside of business hours, all day long? When you finally reach someone, they make you do all the same things they always make you do and then say they have to send someone out. I work, I cannot be home for Century Link all the time. House guests had to check into a hotel last night as a week without internet was effecting their ability to do there jobs. I am paying for a service I am not getting More...
    (Internet - Sponsored by DIRECPATH)
    blkoliv's Picture   blkoliv    0 Comments   Comments
  • Horrible service all around

    Crappy speeds, constant outages, and horrible customer service. Oh, and also be prepared for unexplained charges on your bill, and constant other billing errors that force you to have to deal with the retarded moron jerks from customer service for at least 5 hours every month. most of the time is spent being on hold and having to go through about 10-20 idiots that don't know what they are talking about and refuse to let you speak with superiors, so there's a lot of hanging up and calling back until you find that one person who has at least a few brain cells left in their melon... More...
    refusetokneel's Picture   refusetokneel    0 Comments   Comments

Centurylink Reviews By Product


Centurylink Comments

maddt says: (5 years ago)
In July-August 2014 we called Centurylink about our phone bill. We were connected with a Centurylink rep (I'll withhold the name she gave me, probably not her real name anyway) and after much conversation, we agreed to a 3 year contract to receive internet, phone, and Directv at a guaranteed price. Guaranteed for three years not to change. The price went up during the first year, due primarily to fees from City, county, state taxes mostly, it seemed,so we had no problem with that. But after one year, the price went up $60 per month for the television service. We called Centurylink and received no help at all. They "kind of" indicated that it was a DirecTv issue. We asked to be connected to the "escalation" department,who we had talked to the year before, and who had agreed with us that we do have a set price for 3 years. We were told they would probably not talk to us. The rep eventually said she would try to connect us after we pressed the issue. We were put on hold for a few minutes and then were disconnected. We called DirecTv and they said that Centurylink should not have made the 3 year price promise. The two companies were bundling their services so whatever was promised by the authorized representative MUST be binding. We would NOT have switched TV services without this guarantee.
We cannot cancel the service without paying a cancellation fee.
This must have happened to others.Any advice? Contact the FCC? The Washington State attorney general? Small claims?

iHATEcenturylink says: (5 years ago)
I honestly can not stand your company! Your service is trash! Every time you send a technician to come "Fix" my problem they always leave and the problem is still there. The people who work for this company don't care about their customers! They lie and try to make things sound complicated to make us think they know what they're doing. It's always the same problem! WE ARE PAYING FOR 10 and we get 6-7?! IF any of you CAN get Charter, GET CHARTER!

tylermartin says: (6 years ago)
Im going to Comcast centurlink has piss poor service we spent an hour on hold trying to talk to someone toget our iinternet on, but nobody answered. Our internet was supposed to be on today instead they are too busy with their thumbs up their asses. So yeah im going to Comcast which has amazing customer support and care.

nastas says: (6 years ago)
worst service ever had for internet

bonitas2 says: (7 years ago)
This is our second time with Century Link. No issues the first time around except when our contract was up Comcast was offering a better deal that Century Link could not match. Now the reverse has happened and we are back with Century Link. We have had the service (top bundle package with 400 channels) for less than 2 weeks. We have had 4 replacements for our DVR box. Technician has been to our house each time and has indicated they have had a lot of trouble with the boxes. Not sure if the quality control issues are with Century Link or Motorola. Next, when we placed our order for the bundle services we were promised a $250 gift certificate by Clarissa K (employee number CAG138620) and we are now told that we were promised only $150 as that promotion is no longer valid. Seems Clarissa cannot come clean and has included in her notes on our account that we were promised a $150 gift certificate when services were sold on 8/9/2013. Funny how all of our notes match with what Century Link sold to us except the Gift Certificate. Century Link will not make good on the promise but we are certainly required to uphold our end of the contract. Next, there is a cable connecting services to our home sitting on top of the grass. The frequently visiting technician indicated the burying of the cable is done by subcontractors and can take up to 3 weeks. Lastly, no information was provided as to how to set up voice mail or how to retrieve messages. Seems Clarissa forgot to tell us this AND the fact we had to register on line for the gift certificate to arrive in the mail. Otherwise, there is no certificate and Century Link is not liable. Nice work Century Link. Your customer service sucks!

Brenda33 says: (7 years ago)
After being a Centurylink customer for over 2 years I switched from a phone/internet bundle to Prism's internet/cable bundle. I was informed the internet would be a lot faster with Prism but this was not the case. After 7 months of service and a notice of impending price increases I terminated my service. A few weeks later a larger than expected bill was received into my email. I tried to view the bill thru Century Link's website and could not so I called. I was informed I was charged an early termination fee as I had a verbal contract to retain internet services for 1 year. I explained this was not the case and requested they pull the records of my order call. I was told the records of calls from August 2012 would no longer be available. The rep was rude informing me over and over again that I had agreed to this on multiple occasions. She claimed one of these additional occasions would have been a group pre-install order call which I never received. I told her this and requested she provide me with the date of this call so I could show her phone records that this never occurred. She said it was on August 9th, but would not provide me with an email address or fax # to send call records to telling me it wouldn't matter anyway as I had agreed to this verbal contract and would be charged no matter what. Then the rep that was arguing with me insisting conversations that never occurred had occurred had the nerve to tell me she was tired of arguing with me. After stating there was another customer service # I could call she provided it but only after I requested it 3 times. Of course I did pull my phone records after the call and the phone calls on August 9th were with family and friends.

cubsfan23 says: (8 years ago)
I have been fortunate with Prism. Nice install crew, and the local store is nearby, so they helped with signing up for rebates, etc... Lots cheaper than my former cable company. As a matter of fact I get phone, TV, and internet for $30 per month less than just cable and internet with the old company. It is not perfect, but neither was the old company. I will recommend Prism to friends and relatives unless something changes! Steve

FedUpWithCenturyLink says: (8 years ago)
This is absolutely the WORST company I have ever dealt with in my life. Nothing they say is correct/true. I don't know if they intentionally lie, or if they are just totally incompetent. I think the former.

If you have the luxury of avoiding these people - do so. You will be very sorry if you make any kind of agreement with them. Mark my words.

Someone really needs to look into this corporation's business practices. I have a hard time believing ANY business is really this bad by accident. I think they intentionally do things to have an excuse for overcharging people and hope the client won't notice or fight it.

Never in my life.......

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