Centurylink Reviews and Complaints

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Centurylink Reviews

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  • Dissatified cutmr

    I am extremely unhappy with Century Link. I had one representative tell me that my end bill would be around $40 max. he explained the bill in detail and the reasons why it would be that much and I was happy that he took the time to explain. I received a bill for $66 and when I spoke to the rep, she told me that a payment was not received in May and that I still owed for the last bill. Strange, because I was on automatic payments. I explained the prior conversation I had with the rep who told me a max of 40 and they did nothing and said you owe the 66. Needless to say, I am beyond annoyed... More...
    laketony's Picture   laketony    0 Comments   Comments
  • They can't get their billing accurate!

    For 5 MONTHS we have been struggling with CL regarding our billing. They continually bill us for more than $50 too much each month. Each month we call and are told that it is 'now fixed', yet the next month we get the same wrong bill. We have called regular customer service, the escalations department, the corporpate office and e-mailed via social media. The corporate office told us that it was fixed, but then claimed that it was impossible for them to send us written confirmation. They also disconnected the call before we could respond. The next month the bill was still wrong.... More...
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    tlcterp's Picture   tlcterp    1 Comments   Comments
  • The worst customers service in the world.

    Centurylink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me "would you please shut up and let me tell my side of the story." As I said this she was still interrupting me very rudely. After 20 minutes of taking her rudeness I finally said I want... More...
    LisaFackrell's Picture   LisaFackrell    0 Comments   Comments
  • Shady 30 day money-back policy

    I signed up for Centurylink but found that their service didn't fit my needs. I canceled it after about 15 days and the rep that I spoke to said that after I sent my modem back, I should be good to go. About a week after, I start getting letters about how I still owe 99 dollars. I called the number included on the bill and the barely helpful rep took about 30 dollars off, but still said I owe the rest for phone installation and usage. I didn't want nor use the phone service! They pushed the service on me while telling me it came with the internet and that it was the... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible people, pathertic services

    I am one of those person who would never write a review but I am so frustrated with century link internet service that I want to tell whole world to not go with century link internet services. I shifted to Davenport, IA and applied for internet connection with century link(they are the only providers in this area). Its already been 2 weeks but I am still waiting for the connection to set up. I called up customer service hundred of times but they are no good. They give a date but never show up. When they show up, they don't call before hand (usually on a weekday when I am in office) and... More...
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    jainjyotsna's Picture   jainjyotsna    0 Comments   Comments
  • Customer Service Rep rude and not helpful

    Contacted a customer service rep through their chat option to get my password reset so I can view my account online. She was very rude and if I didn't respond in 2 secs she would type "I haven't heard from you I will be ending the chat" but yet she required me to wait for a response from her more than 2 mins. The chat session continued to get worse and I asked to talk to a manager, she replied "they will tell you the same thing, how may I help you?" I told her she was no help at all and I will be filing a complaint her response was "feel free to" More...
    grizzy541's Picture   grizzy541    1 Comments   Comments
  • Great Customer Service

    I have read a ton of terrible reviews of centurylinks customer service but I just got off the phone with them and had a wonderful experience I received a bill for early termination fee even though I canceled the service because I moved to a very rural area and the internet was out more than it was on. The representative was very polite and adjusted the bill right away I still have some charges for them coming out and installing new jacks but I no longer have to pay an early termination fee. If I ever move back into their service area I will be switching back over to them :) More...
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    Dlaine0305's Picture   Dlaine0305    0 Comments   Comments
  • Bait-and-switch Bundle of Lies!

    Signed up for $99.00 a month for six months raising to approximately $125.00 a month after that. They sent us separate bills every month totaling $166.50 a month!!! every month we called both companies and they both said it takes time to get the billing fixed, but they would credit us back the overages. On month seven they said there was nothing they could do and blamed each other and even claimed there had never been any previous phone calls and that there never was a bundling agreement. What a bunch of low life scum. How can people be persuaded to be such slime balls and lie to their... More...
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    mikesdesk10's Picture   mikesdesk10    0 Comments   Comments

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    LOVELYNEX's Picture   LOVELYNEX    0 Comments   Comments
  • Very Mad customer

    I was having terrible internet connections for about 3 days and everyday i kept telling myself itll get better the next day...oh boy was i wrong! I couldnt handle not having internet considering the fact that i basically lived around wifi and my computer. So i called centry link customer service to see if they could help me out. the lady on the phone was no help what so ever! she kept saying shes restarting the box (according to her she restated it 4 times) and nothing worked ( the button for the internet way solid red). I was put on hold 6 times and each time was 10 min or longer. After i... More...
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    dzenanarekic's Picture   dzenanarekic    0 Comments   Comments
  • Centurylink liars and thieves

    I was a century link customer for less than 30 days. I purchased the 20Mb plan and after doing multiple speed checks never got more than six Mb download and .5Mb upload. The prism television service was absolutely horrible. It was down for five days straight during my 28 day subscription. I canceled my subscription within the 30 day free trial and shipped back all the equipment in the boxes they sent me. Two months later they still continued to send me a bill for an outstanding balance. After talking with multiple century link representatives I finally found a person who is knowledgeable... More...
    (Cable TV)
  • Centurylink Thieves and Liars

    I have had centurylink for a total of 10months in that time I have went through 3 routers and made plenty of phone calls. Finally after all my drama and calls a rep told me that I would get a simple 10.00 credit for my problems. When my bill came no credit was put on when I called they said oh you didnt qualify for that credit. WHAT THE HECK ?!? I called because of an issue and was offered that credit and promised that i would get it. she never said if u qualify for it. This is not right I went to the BBB and was told by the company hey we will give you a credit for one month and thats all... More...
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    Belovedlexus's Picture   Belovedlexus    0 Comments   Comments
  • CenturyLink processing of payments by check

    I use CenturyLInk for land line and internet. I also bundle with them for DirecTv and Verizon cell service. When my bill arrives I pay each account separately with a check from different accounts in order to track spending. Twice now CentruyLink has only processed two of the three checks and then charged me an overdue fee for the check that did not get processed. In two separate conversations I was informed that the automatic check processing system is only able to handle one check ( in my case two) and the other check was never applied, resulting in overdue. There is no way to change this... More...
    kfisher's Picture   kfisher    0 Comments   Comments
  • The Worst Company Ever

    1. 40mgps Promotion was a complete LIE!!! It is only UP TO 40mgps... So if it is at 5mgps, then they feel that they are giving you solid service. THAT IS AWFUL. Pay full price for terrible connection.... 2.. I had OVER 300 Minutes with Tech support and they never helped 3. I was told by one of the "Managers" that he was the highest in the company and couldn't help with my internet which was down for over a month at that time. 4. I had 3 "techs" come over, who were more confused than Scooby-Doo and were unable to assist. 5. 2 of the techs claimed, "oh your... More...
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    ConleyS's Picture   ConleyS    0 Comments   Comments
  • won't honor orig rate given/promised

    Date: May 27, 2014 From: Michael Andrillon To: Customer service Account number: 421635112 Reference: Package rate I have been a customer of Century link for over two years and never have I experienced such a lack of customer satisfaction till now. My last Century link contract of service was for Internet service and Television. The package total was one hundred and twenty four dollars a month. Taxes were included in this price and this package was guaranteed to me for two years (as stated by your representative). After fourteen month my wife realized a higher rate and brought it... More...
    (Cable TV)
    djavalon's Picture   djavalon    0 Comments   Comments
  • Century Link TERRIBLE Internet Customer Service

    I am a new customer with Century Link, (1)they scheduled me an installation date and someone cancelled the representative tells me that they do not know who did it or why. I was never even contacted, I just so happened to call. (2)I call again to re-schedule it and the representative gives me a date with confirmation number this time. The day comes and no service is installed, a tech shows up and fiddles with wires outside the house then leaves, when I call them to inquire about this they tell me that the date was moved to a week from the date they gave me on the phone. On top of the fact... More...
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    LexisNunez's Picture   LexisNunez    0 Comments   Comments

    Switched to PRISM after sales guy on my doorstep said it would be cheaper. Promised a 100.00 gift card to offset cost of canceling with Direct TV. Switched in February and still have not received 100.00 gift card. I believe it is a scam. Promised 3 separate times, including today that it was being mailed. How can you run a company like this! Going to COX as soon as contract up. SHAME ON YOU CENTURY LINK. More...
    (Cable TV)
    Melrnaz's Picture   Melrnaz    0 Comments   Comments
  • Centurylink 12Mbps internet service

    I have been an centurylink internet service for several years. When originally ordered, we asked for the 12mbps service and were assured that we can get those speeds. recently I discovered, after experiencing extremely slow internet speeds, that my home was not even capable of receiving 12mbps because of the proximity of my home to the centurylink office! All this was confirmed by the centurylink tech that came out to investigate my slow speeds. When I learned this, I called centurylink to request a refund for all the years I was receiving 6mbps when I was paying for 12Mbps. I was told by... More...
    (Internet - Sponsored by DIRECPATH)
    dogbone5's Picture   dogbone5    0 Comments   Comments
  • Neighborhood Phones out AGAIN!

    Century Link CONTINUES to refuse to replace bad telephone equipment in our rural neighborhood. Our phones work sporadically at best. And with no cell service in the area, we are often out of communication. No 911 calls for emergencies. NOTHING. After weeks and weeks of neighbors calling, they put a band aid on it and in another week or two we have the same problems. When I talked to customer service this morning to start ANOTHER work ticket, she gave me the wrong phone number for their COMPLAINT DEPT! Bad service. And they charge top dollar for it. They are putting our lives in... More...
  • Century link not honoring intro agreement as advertised

    Signed for a bundle service 6 months ago for $84.99 a month Century link was phone & internet I was aware it was an intro however never received a bill from Century link first heads up something was wrong was termination went right up to store and was told it was $120.00 paid 2 months another notice back to main office now was told it was $169.00 I did the math and what my balance to date should be is $100.00 and as per agreement originally signed it should be $ 84.00 a month. I truly do not know what to do. To me it was false advertising and do not know where to turn to resolve it... More...
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    lizzijit's Picture   lizzijit    0 Comments   Comments
  • Centurylink has been committing fraud by sending customers to collections

    BEWARE OF CENTURYLINK FRAUD: Centurylink has been committing fraud by sending customers to collections for not returning their modems when the customer really has, most customers will just pay the collections off because Centurylink waits 8 months without contacting the customer to notify them they have not received the Modem, and the customer finds out that after throwing away the tracking number. Some customers actually still have their tracking numbers. But Centurylink will then tell the customer that they are penalized for not returning the Modem in a timely manner such as myself. I... More...
  • Unauthorized charge of $480 in Direct TV bundle

    CenturyLink thinks it can steal $484 from me. My wife called CenturyLink for clarification on why our internet bill had increased by a couple dollars a month. The representative she pitched the idea of bundling internet with basic Direct TV service for almost the same amount per month. She told him she needed to check with me. So the rep called back and we both spoke with him. We asked him about set up charges and other hidden charges. He told us there would be a one time set up charge of between $50 and $54, but that he would send us a Visa gift card for $50 so that the set up would cost... More...
    hverb810's Picture   hverb810    1 Comments   Comments
  • Centurylink Lack of Customer Service

    Before I got TV with Century link everything was going well. The connection, service and the price but once trying to get TV through them everything has changed. they dont value and discounts and deals advertise and they over charge and try to charge when you want services cancelled. They are not customer friendly and they dont want whats best for the customer. They wont even own up to their errors More...
    (Cable TV)
    qakaqmac14's Picture   qakaqmac14    0 Comments   Comments

    I signed up for Century link internet service and Direct Tv bundle on the 9th of March..When i received the package i was advised that there was a 30 day grace period that i could cancel without a early termination fee. Called to cancel Direct tv and i was advised that i would have to pay early termination fee for over 439.00 for every month of service in their contract because I didnt cancel on or before the 15 day cancellation period..HERE'S THE CATCH TODAY IS MARCH 24(15TH DAY)...I advised the Direct Tv/ and Century Link that its in my 15 day grace period...DIRECT TOLD ME THAT DUE... More...
    (Cable TV)
    TDOFF25's Picture   TDOFF25    0 Comments   Comments
  • At home internet

    This review has been resolved or replied to by this company. Wow! all i can say is wow! i just dealt with the WORST customer service representative EVER!!!! He was so rude i hung up the phone before i could get my problem resolved. there is a reason i left this god for saken comapny months ago! of course the man did not give me his name but he did not speak english well. (not surprised they all don't) how does a company mange to stay in business when they don't give at !@#$ about their customers. you should be ashamed of your self CenturyLink More...
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    arose123's Picture   arose123    2 Comments   Comments
  • Century Link Steals from Elderly Women

    I deal with my mother-in-law's (87 with dementia) phone and it is billed to me. On a past move, CENTURY LINK'S service was so horribly poor I contacted the CEO and after two months, they issued a $120.00 credit, simply for my trouble (and about 18 hours of my own time invested to accomplish a move). Now we had to transfer the phone. We still had a credit with them but when they set up the new line, they: 1. Didn't transfer the old credit 2. Charged both the old line and new line for service in an overlapping period. 3. Charged for the moving cost twice. 4. Committed to stop... More...
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    Gottry's Picture   Gottry    0 Comments   Comments
  • Bad customer service

    Our experience with Century Link 1) We waited two weeks for our modem to get here. We called them every few days, each time they assured us it should be here by tomorrow. Never came 2)One time we called we were told they could send us a new modem but we would be charged for it. 3) Finally called and asked "How we can actually get a modem?!" They said we can go down to Quest a pick one up if we wanted too. Had we known that we would have done that in the beginning. 4) Our bill comes and we are charged shipping and handling for the modem that was never sent. Plus full amount... More...
    (Cable TV)
    rutabaga888's Picture   rutabaga888    0 Comments   Comments
  • CenturyLink unrequested "add on".

    I've been a CenturyLink customer for about fourty years. Most of that time I have had no complaints. However, about a week ago I received an offer in the mail from them to upgrade my download speed to 10kbps. I had no idea what my speed was so I called and said ok. Today I received a letter thanking me for subscribing to a series of services called "CenturyLink @Ease - standard". To me this said, you've been had! I have no idea the cost of this service but I called and cancelled it. 15 Jan 2014 Sneaky - or a very fast talking sales person and an unsuspicious me? More...
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    chksix's Picture   chksix    0 Comments   Comments
  • Final bill with no explanation of charges

    I had bundled service with Direct TV and Century Link. I started with Direct TV and then added the internet with Century Link later. I never had issues with Direct TV. I always knew what my bill was going to be - no question. After acquiring Century Link, my bill would differ, sometimes as much as $30.00. When I would call they would always give me some excuse that it was due to Direct TV. I of course wondered why things were different now. Anyway, I have moved in with my fiance who had Comcast for his TV and internet. I talked him into switching his TV to Direct TV but made sure... More...
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    twill91068's Picture   twill91068    1 Comments   Comments
  • Century Link --- WORST MISTAKE EVER

    I have had Century Link internet for almost two years. And in that two years they had pulled the installation money directly from my credit card twice in one month and I was not refunded. My router restarts itself atleast 10-20 times a day, each time it does I get disconnected from the internet. Then it finally crapped on me. They sent me a new one (and didn't give me the week I paid for internet back, though I had none, because THERE merch. took a crap) Then I got my new modem, sent the old one back to find out this month Im getting charged $105.00 for the broken modem they... More...
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    brandik214's Picture   brandik214    0 Comments   Comments
  • Centurylink

    30 days guarantee my ass. I got service aug 20th 2013, and cancel on sept 19th, 2013, and they force a day extra to make it even 30 days. Sent in the modem and does everything they requested, the rep told me I cancel right on time. Cuz their service suck, it dies in and out. Two tech came and fix it and problem was never solve. I had all my info proved and everything showing I cancel it and sent in the modem but, now they making me pay $200 termination fees, and it's due on 10-14-13, but I had an collection letter that is due on 10-7-13. WTF??? STAY AWAY FROM QUEST!!!! I BOUGHT... More...
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  • Prism TV - CenturyLink

    I have been with CenturyLink for over 20 Years, formaly known here in NC as Carolina Telephone, Sprint ,Embarq , and now CenturyLink, I got the Prism TV service in July 2013 and we had nothing but issues with it for about 2 months straight. Tech after Tech. But come to find out when you live in rural are they put 2 DSL lines together to make it 1. They had the wrong WIRELESS installed. I had the CISCO wireless router, and when they switched it for the new TECHNICOLOR C2000T router, it works great, no problems at all. I was told that a lot of people have had a lot problems with there TV... More...
    (Cable TV)
    coreyellis2's Picture   coreyellis2    0 Comments   Comments
  • CenturyLink 's Corporate practices are shameful

    I just spent nearly 2 hours on the phone with Century Link trying to resolve a dispute. I am disabled (MS) and I am also payee for my son's Social Security disability (schizophrenia) checks. my son asked me to set up an account for a phone. I called Century Link and began the process of setting up an account. The man taking my info asked if there was a dish on the apartment building roof. I didn't know why he asked and didn't have an answer for him. I called property management and discovered dish satellites are not allowed on the roof. I called Century Link and cancelled... More...
    Klynch56's Picture   Klynch56    0 Comments   Comments
  • Unethical business practices, BEWARE!

    Buyer beware! I do not believe all the customer service reps have been given the same training. They make it up as they go. Every time I have called I get a different answer. I finally decided to cancel my service. I called the day after my contract was up. The women on the phone, first tried to get me to stay with a lower payment for service, when I said no, she told me I would be better off if I just put my account on hold for the next 6 months. That way, if I decided to come back my account would be all ready to just hook up again. What she neglected to tell me is that I would be... More...
  • Prizm/internet

    I signed up for Centurylink/prizm 9 mo's ago. Tv freezes often, with internet goes down multiple times a day. I've had more than 6 technician visits and spoken with more than 30 representatives on the phone. Centurylink claims I have not demonstrated a "continuing problem" and will not release contract. Unbelievably bad product and customer service. More...
    (Cable TV)
    5918's Picture   5918    0 Comments   Comments
  • Bundle service is HORRIBLE!!

    Save yourself a headache every month a pay the extra five dollars you are saving for bundling with Century Link. They are the worst at explaining your bill and if it's a question about DirectTV cause your are bundled, for get it, they cant answer anything, clueless. I've been over billed and on several occasions, had my service disconnected on two occasions? Why IDK, I pay them on time, every time. They disconnected me from DirectTV as my request, but I never requested it. They didn't know why it showed up on my account like that. Bottom line, I don't think Century Link... More...
    (Cable TV)
    anava8's Picture   anava8    0 Comments   Comments
  • Service Just Doesn't Stand Up To The Competition

    I switched from Comcast to Centurylink, bundle for bundle. Worst mistake I've made in a long time. TV service continually freezes for minutes at a time and audio and video get out of sync daily!!! It is really aggravating trying to watch a show and the audio is delayed by 5 seconds. Was told when we signed the contract all four tvs would have HD receivers, but they failed to mention that since we lived more then 5000 feet from the closest DSLAM that only 2 hd programs could be watched or recorded at a time. So let me break it down, if I have a program recording in HD while watching... More...
    (Cable TV)
  • prism tv freezing

    the prism tv has been freezing for over a month and was told that the box was getting hot ,that we need to unplug it when this happens. that would be at least 15 to 20 time a day! the home has plenty of air movement so there has to other issues. the router was changed from a wep to wpa channel but didn't help , so maybe change it back? if this keeps up maybe the bill should be lower til the issue is resolved! More...
    (Cable TV)
    rrs490's Picture   rrs490    0 Comments   Comments
  • Deceptive contracts, terrible customer service

    This is the second and last time I sign up with Centurylink. They are now trying to pop me an early termination fee, though I have no recollection of signing up for such a thing. They say it's on my bill...which I don't get in the mail, and since their website never works properly, I never saw it online. Their customer service is rude and nonsensical. On top of all that, the service is terrible! We signed up for a certain speed, but they could only deliver a speed half of what we're paying for! Unbelievable. Stay away from these thieves at all costs. More...
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    dcmsideshow's Picture   dcmsideshow    1 Comments   Comments
  • Lied to by Centurylink on price of internet service

    I have had Centurylink internet service since 2006 with no service or billing problems. In Feb. 2013, my router burned out and I was told by tech support to go to a nearby Centurylink store and get another one. I did so, and when I asked how much I owed the clerk said "nothing". At the time I thought, "how nice!"......WRONG. My monthly bill for service has jumped by $35.00 and the rude "customer-no-service" people tell me that by calling tech support, I "verbally agreed" to a one-year contract at this outrageous price. If I cancel my service, I... More...
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    Marybalk's Picture   Marybalk    0 Comments   Comments

Centurylink Reviews By Product

Centurylink Comments

tylermartin says: (2 months ago)
Im going to Comcast centurlink has piss poor service we spent an hour on hold trying to talk to someone toget our iinternet on, but nobody answered. Our internet was supposed to be on today instead they are too busy with their thumbs up their asses. So yeah im going to Comcast which has amazing customer support and care.

nastas says: (3 months ago)
worst service ever had for internet

bonitas2 says: (1 year ago)
This is our second time with Century Link. No issues the first time around except when our contract was up Comcast was offering a better deal that Century Link could not match. Now the reverse has happened and we are back with Century Link. We have had the service (top bundle package with 400 channels) for less than 2 weeks. We have had 4 replacements for our DVR box. Technician has been to our house each time and has indicated they have had a lot of trouble with the boxes. Not sure if the quality control issues are with Century Link or Motorola. Next, when we placed our order for the bundle services we were promised a $250 gift certificate by Clarissa K (employee number CAG138620) and we are now told that we were promised only $150 as that promotion is no longer valid. Seems Clarissa cannot come clean and has included in her notes on our account that we were promised a $150 gift certificate when services were sold on 8/9/2013. Funny how all of our notes match with what Century Link sold to us except the Gift Certificate. Century Link will not make good on the promise but we are certainly required to uphold our end of the contract. Next, there is a cable connecting services to our home sitting on top of the grass. The frequently visiting technician indicated the burying of the cable is done by subcontractors and can take up to 3 weeks. Lastly, no information was provided as to how to set up voice mail or how to retrieve messages. Seems Clarissa forgot to tell us this AND the fact we had to register on line for the gift certificate to arrive in the mail. Otherwise, there is no certificate and Century Link is not liable. Nice work Century Link. Your customer service sucks!

Brenda33 says: (1 year ago)
After being a Centurylink customer for over 2 years I switched from a phone/internet bundle to Prism's internet/cable bundle. I was informed the internet would be a lot faster with Prism but this was not the case. After 7 months of service and a notice of impending price increases I terminated my service. A few weeks later a larger than expected bill was received into my email. I tried to view the bill thru Century Link's website and could not so I called. I was informed I was charged an early termination fee as I had a verbal contract to retain internet services for 1 year. I explained this was not the case and requested they pull the records of my order call. I was told the records of calls from August 2012 would no longer be available. The rep was rude informing me over and over again that I had agreed to this on multiple occasions. She claimed one of these additional occasions would have been a group pre-install order call which I never received. I told her this and requested she provide me with the date of this call so I could show her phone records that this never occurred. She said it was on August 9th, but would not provide me with an email address or fax # to send call records to telling me it wouldn't matter anyway as I had agreed to this verbal contract and would be charged no matter what. Then the rep that was arguing with me insisting conversations that never occurred had occurred had the nerve to tell me she was tired of arguing with me. After stating there was another customer service # I could call she provided it but only after I requested it 3 times. Of course I did pull my phone records after the call and the phone calls on August 9th were with family and friends.

cubsfan23 says: (2 years ago)
I have been fortunate with Prism. Nice install crew, and the local store is nearby, so they helped with signing up for rebates, etc... Lots cheaper than my former cable company. As a matter of fact I get phone, TV, and internet for $30 per month less than just cable and internet with the old company. It is not perfect, but neither was the old company. I will recommend Prism to friends and relatives unless something changes! Steve

FedUpWithCenturyLink says: (3 years ago)
This is absolutely the WORST company I have ever dealt with in my life. Nothing they say is correct/true. I don't know if they intentionally lie, or if they are just totally incompetent. I think the former.

If you have the luxury of avoiding these people - do so. You will be very sorry if you make any kind of agreement with them. Mark my words.

Someone really needs to look into this corporation's business practices. I have a hard time believing ANY business is really this bad by accident. I think they intentionally do things to have an excuse for overcharging people and hope the client won't notice or fight it.

Never in my life.......

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