Centurylink Reviews and Complaints

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Centurylink Reviews

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  • Never use Century Link, horrible customer service



    I spent over 2.5 hours on the phone with Century Link trying to resolve and issue with cancelled internet that shouldn't have been an issue to begin with! I spoke with 8 different in different departments, asking for a manager after 1st transfer before I ended up in the Escalation department. Julian, is the wrong guy to have at the Escalation Department as he made things worse rather than calming down a person! After being on the phone close to 2 hours, anyone would be in an escalated temperament. He couldn't follow what was going on and didn't seem to care that I had been... More...
    (Internet - Sponsored by DIRECPATH)
  • Disconnected Internet Revived



    Thank you, Jerome! I called the 24/7 Tech Support Line and the rep, Jerome, helped me immensely! He asked for all the information he would need in order to give me top-notch service. While on hold, I accidentally hung up on Jerome (touch screens, I tell ya! One move and your cheek hangs up the call) and lost hope that I probably won't get a call back (he had asked for my number earlier on in case I needed to be reached). I decided to call back but reached a different Rep and I was told otherwise that my internet wouldn't be up and running for a while. Understood but feeling upset,... More...
    (Internet - Sponsored by DIRECPATH)
    rosannav's Picture   rosannav    0 Comments   Comments
  • Horrible services, no one to take care of customer



    I started my TV& Internet services with Century link about a year ago a few months back I let go of Cox home security and decided to go with CL it was the worse mistake I have ever made First the installer was rude did not put the sec pad where my blind butt can have quick access to it, second I called company they refused to provide me with the new LCD touch screen and have continued to send me the old outdated pads which I have to have because they don't have modern ones like they advertise that was only to entice bring in new customers, I called on May 20th to ask why my bill... More...
    (Cable TV)
  • Terrible Customer Service



    We have had a terrible time working with CenturyLink for our business. Not only is the internet service itself horrible, the staff helping us was incredibly rude and in a bad mood (I'm talking to you "Cat"), acting as if it was our fault we were having internet problems and not understanding our urgency to get back up and running. If there was someone else in town that caters to businesses we would definitely use them, unfortunately however, they are the only players in our town. Get it together Centurylink. Have your staff take some courses in customer service and please... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible service



    Internet service has been horrible. Down for weeks at a time. Currently down for a week, been calling for two days and get answering machine that says you have reached Century link outside of business hours, all day long? When you finally reach someone, they make you do all the same things they always make you do and then say they have to send someone out. I work, I cannot be home for Century Link all the time. House guests had to check into a hotel last night as a week without internet was effecting their ability to do there jobs. I am paying for a service I am not getting More...
    (Internet - Sponsored by DIRECPATH)
    blkoliv's Picture   blkoliv    0 Comments   Comments
  • Horrible service all around



    Crappy speeds, constant outages, and horrible customer service. Oh, and also be prepared for unexplained charges on your bill, and constant other billing errors that force you to have to deal with the retarded moron jerks from customer service for at least 5 hours every month. most of the time is spent being on hold and having to go through about 10-20 idiots that don't know what they are talking about and refuse to let you speak with superiors, so there's a lot of hanging up and calling back until you find that one person who has at least a few brain cells left in their melon... More...
    (Miscellaneous)
    refusetokneel's Picture   refusetokneel    0 Comments   Comments
  • Can't leave TV on when away



    In the recent past, Centurylink made progranmming changes so the TV can't be left on while noone is home. Once 10 hours elapses without input to the box from the remote, the television cuts off. So much for leaving the TV on so people think I'm home. So glad that Centurylink decided they knew best when I should turn it off. I can't imagine what they were thinking to actually change their software to disallow this. It makes no sense whatsoever. More...
    (Cable TV)
    NotHappyNC's Picture   NotHappyNC    0 Comments   Comments
  • Centurylink damaged box



    I cancelled my service with Centurylink after my 1 year contract. They told me I could mail back my cable boxes in two boxes they mailed to me to return the cable boxes. At this time they owed me around $4.00. Once they received my cable boxes they sent me a bill for $138 indicating the boxes were damaged. When I inquired more about the damages of the boxes they told me it was due to writing and markings on top of the box!!! I assured them that there was not any damage to those boxes whatsoever when I mailed them via UPS!! I also told them that I wanted proof of the writing and... More...
    (Cable TV)
    sdimitri's Picture   sdimitri    0 Comments   Comments
  • Don't EVER Get CENTURYLINK. WASTE OF MONEY!!



    This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider- Please take my advice and avoid CenturyLink. I opened my account with them in September 2014. I was in for trouble from the initial call. The sales woman signed me up for landline services after I had been very clear I only wanted internet services, claiming I would have a cheaper bill and be thanking her later. However, when I received my first bill, imagine the shock of it being almost $300 instead of the $54 agreement that as made. I still had to pay the full... More...
    (Miscellaneous)
    cl91's Picture   cl91    0 Comments   Comments
  • Century Link False Advertising



    This Company is Hands down the WORST I have dealt with. In calling customer service I had a representative put me on hold for over 20 mis when asking for a supervisor, only to come back on and act as a supervisor, obviously I could tell he was the same guy, When I called him on it, He placed me back on hold for over 20 mins. Then The next day I found out I was being Charged for 40 mbs of service as that was the agreement up front , but only receiving 20 MBS!!!! if I would not have logged in and set up Auto Pay, I would have never known that I was Getting Cheated!!! False Advertisement?... More...
    (Internet - Sponsored by DIRECPATH)
    norusisj00's Picture   norusisj00    0 Comments   Comments
  • Very poor billing service



    After spending almost 90 minutes on the phone 3 weeks ago with centurylink trying to pay my final bill because they deleted my zipcode from my file so I could not pay it online or through the automated system (which they told me they did but did not know why and could not reenter the data???) Well they wanted me to pay $4 to pay the bill which I refused as it was their mistake not mine%u2026. well finally I got through to a supervisor that could wave the fee and my final bill was paid. Guess what I got an new final bill of $1.41 and now I am going through the same again for $ 1.41. So far... More...
    (Cable TV)
    Hansen's Picture   Hansen    0 Comments   Comments
  • Very poor service



    Over and over again my inernet service fluctuates from .2 mbps to 1.2mbps but mostly stays at the lower end of the range.This causes videos and phone calls to get disrupted or totally dropped.After many two+ hour calls to service I have never recieved satisfaction or any courtesy.very rude people and the rudeness escalates the higher up you go.They are all practiced liars it seems.In all my calls I only found two employees to admit to centurlinks fraud. More...
    (Internet - Sponsored by DIRECPATH)
  • They'll Delete Your Account and Take You to Collection



    I had a CenturyLink account for 9 months - one of those college kid deals from 2012-2013. The account was under my name but my roommate was an authorized person in case something happened and she needed to call them. At the end of our 9 months we returned our modem and that was that. I called them to make sure the modem had been received and they said yes. I thought that was the end of it. Fast forward to February of 2015, I run a soft credit report on myself and find an open collection for $108 from CenturyLink that was opened in November of 2014. I called CenturyLink and was bounced... More...
    (Internet - Sponsored by DIRECPATH)
    gooberdh's Picture   gooberdh    0 Comments   Comments
  • Centruy Link Service Sucks



    I have never had such poor customer service. Since Jan 30,2015 I have had a very loud annoying noise on my land line. This isn't the first time I've had this problem. 5 different employees have come to my house...each one with no clue ats to why they were there..had to re-tell my story 5 times. The problem isn't on my property. Cable problem at different location. CL doesn't keep records of continuous problems. Just the # of calls from a particular #. I'm being told to keep records so I can get the proper credit...CL is clueless. Finally talked to one of their... More...
    (Miscellaneous)
  • CenturyLink



    CenturyLink conducts their business very poorly. I was told over and over again how I was such a loyal customer by their phone representatives, yet I was treated with such disrespect when I contacted them regarding a higher bill I received which was more money then expected when I renogiated my phone and internet service for an additional year of service. I agreed to a lower amount then what I was actually billed. John, a escalations representative refused to honor the original rate that I was quoted just three weeks earlier and proceeded to threaten me with a $200.00 early termination fee... More...
    (Internet - Sponsored by DIRECPATH)
  • billing issues



    I have been with centurylink for 2 months now... I've called them more in the time I've had them then any other people like my cell phone carrier. .ect. I have to talk to AT LEAST 5 or more people to finally help me, I get transferred several times, deal with nothing but rude reps. I've only talked to 2 people who actually understood me as well as actually tried to help. Everyone else talks over you, won't help you, transfers and hangs up on you and just gives you the run around. They refuse to help you and I only came to them because my brother recommend them. I will... More...
    (Internet - Sponsored by DIRECPATH)
    shaeshae24's Picture   shaeshae24    0 Comments   Comments
  • Horrible Service



    I have called several times to disbute some inconsistent information and miss leading information from Centurylink. I am very angry with this company and I was just speaking to a gentleman in the Loyalty department and he hung up on him. I was told I would get a $70 package for internet and phone services, and a $50 visa gift card. After several times of callin in they finally said they had already ordered the card but i have yet to get it. When i looked on my statements, the bill was for $100 not $70. then i was told i could keep my number, so now that we want to switch back to cox we are... More...
    (Miscellaneous)
  • worst customer service ever!



    I have talked to over 20 centurylink representatives over the last week trying to get my service started and NEVER dealt with someone as terrible as Jessica from billing and collections. I asked to be transferred and she refused. She could not find my account after giving her ALL my information and so I told her I wanted to speak with someone else. She continued to raise her voice and talk over everything I said! When I asked for the 5th time to be transferred she just hung up on me!!!! After being on hold for over 30 minutes! Worst customer service ever. I really hope these calls are... More...
    (Internet - Sponsored by DIRECPATH)
  • Ten Months Later



    I signed up for CenturyLink in February 2014 right after moving into my Omaha apartment because the rates were competitive and the specks were comparable to COX in a very good way. I thought I was getting a steel. I quickly learned that was not the case. Upon receiving my modem, I learned that my house wasn’t wired for DSL. That was fine, I called the CenturyLink help line and they told me that they would send someone out to set it up for me, I just had to make the appointment. I was transferred to the appointment line where I was told that someone could come out the next Friday (and... More...
    (Internet - Sponsored by DIRECPATH)
    kaliea56's Picture   kaliea56    0 Comments   Comments
  • centurylink lake dallas tx



    Signed up for Direct tv/net through centurylink..TV setup a breeze net lots of drama and 3 days to setup...my bill arrived and IT IS NOT what i agreed to and after 3 months of calls im being told by direct and centurylink sorry nothing we can it is the blame game on each other while i am stuck with a bill i did not agree on...agents misrepresent prices to sign people up... I am truley disappointed after decades of loyalty to them...NO NOT GO THROUGH CENTURY TO SIGN UP FOR DIRECT GO STRAIGHT TO DIRECT MIDDLE PEOPLE ARE OF NO USE AND DIRECT WONT HELP ONCE THAT IS DONE More...
    (Advertising)
    angelg5305's Picture   angelg5305    0 Comments   Comments
  • WORSE SPEED / WORSE SERVICE EVER



    SORRY SERVICE FROM CENTURYLINK INTERNET SERVICE!!!! Any techies out there know what is going on with them???? A couple a months ago, my service started getting SOOOO SLOOOW (2mbps) that I called them about it. They said that was the speedy I was paying for!?!?!?!? So I had to increase my speed (for $40 more) to 8mbps!!!! Well in the last 2 weeks (after about 2pm for the rest of the night!) my speed has DROPPED AGAIN, to 3mbps for downloads, and 1 mbps for uploads! When I called them last night, the agent tried to get me to log on to their speedy check page....and when it was taking tooooo... More...
    (Internet - Sponsored by DIRECPATH)
    BeyondFurious's Picture   BeyondFurious    0 Comments   Comments
  • Bad customer service



    I went with century link because I previously had comcast and they are awful. I thought I would get better service! Ha ha. What a joke. Century link customer service people do not know what they are doing. I had to call so many times in the two months I have had them! It's ridiculous. I was trying to get my service turned on in my new place. It took five calls, one call lasted two and a half hours, talking with five different people, two were supervisors, to get it taken care of. Yesterday I had to call because my signal was out. The guy tells me I have to call direct tv. I... More...
    (Cable TV)
    Suzie1952's Picture   Suzie1952    0 Comments   Comments
  • First Month And displeased



    i recieved my first bill from centurylink today and it was almost double my quoted price. Originally they had me also signed up for a phone line without my consent. I only found this out when they thanked me for my "valued" internet and phone service. any how they told me that they would remove it but I would have to call the next day for the correct pricing to get added. so my service continued with constant connectivity issues. I recieved my bill of course being quoted 30 dollars a month I was shocked to see the 140 bill. I of couse expected it to be a little higher because of... More...
    (Internet - Sponsored by DIRECPATH)
    Fghunter1's Picture   Fghunter1    0 Comments   Comments
  • No proof of a Verbal Contract



    We cancelled our Centurylink service and were told that we were obligated under a verbal contract and would incur a early termination fee. We told CL that we never were informed of such a contact and never gave consent, and requested an audio of the agreement they claim. They told us we would have to file a supboena for the audio and would have to pay the fee especially if we were to leave for a competitor. Their service is poor- computers are slow and can't even watch netflix without constant frustration. We purposefully chose CL because they did not state that there was a... More...
    (Internet - Sponsored by DIRECPATH)
    gonz0's Picture   gonz0    0 Comments   Comments
  • Centurylink - Horrible service



    Wow, what a wonderful world we live in today! High speed internet. Satellite tv in every home. Who could ask for more? I can! I find it curious that one of the world's largest internet providers can't manage the simple task of running their website correctly. It seems so strange to me that they can provide internet service to millions of people but the idea of actually employing someone who has half a brain in their head to maintain their own website never crossed their minds. I have been with Centurylink now for almost a year. It sounded like a great deal. I got Direct TV and... More...
    (Internet - Sponsored by DIRECPATH)
    asheppard82's Picture   asheppard82    0 Comments   Comments
  • UNREAL customer service nightmare



    We were new customers and had some issues getting a bill and tried on two separate occasions to contact someone to let us know how to pay our account. After not hearing back from anyone our service was cut off a month later. We were able to make a payment making the account current and our services were turned back on. Apparently there was an error with the payment information. I found out that the account number and the payment came back as "account closed". (Obviously a mistake) Apparently, this put a red flag on our account and we are now labeled as "fraudulent... More...
    (Cable TV)
    jasenguy's Picture   jasenguy    0 Comments   Comments
  • Dissatified cutmr



    I am extremely unhappy with Century Link. I had one representative tell me that my end bill would be around $40 max. he explained the bill in detail and the reasons why it would be that much and I was happy that he took the time to explain. I received a bill for $66 and when I spoke to the rep, she told me that a payment was not received in May and that I still owed for the last bill. Strange, because I was on automatic payments. I explained the prior conversation I had with the rep who told me a max of 40 and they did nothing and said you owe the 66. Needless to say, I am beyond annoyed... More...
    (Miscellaneous)
    laketony's Picture   laketony    0 Comments   Comments
  • They can't get their billing accurate!



    For 5 MONTHS we have been struggling with CL regarding our billing. They continually bill us for more than $50 too much each month. Each month we call and are told that it is 'now fixed', yet the next month we get the same wrong bill. We have called regular customer service, the escalations department, the corporpate office and e-mailed via social media. The corporate office told us that it was fixed, but then claimed that it was impossible for them to send us written confirmation. They also disconnected the call before we could respond. The next month the bill was still wrong.... More...
    (Internet - Sponsored by DIRECPATH)
    tlcterp's Picture   tlcterp    1 Comments   Comments
  • The worst customers service in the world.



    Centurylink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me "would you please shut up and let me tell my side of the story." As I said this she was still interrupting me very rudely. After 20 minutes of taking her rudeness I finally said I want... More...
    (Miscellaneous)
    LisaFackrell's Picture   LisaFackrell    0 Comments   Comments
  • Shady 30 day money-back policy



    I signed up for Centurylink but found that their service didn't fit my needs. I canceled it after about 15 days and the rep that I spoke to said that after I sent my modem back, I should be good to go. About a week after, I start getting letters about how I still owe 99 dollars. I called the number included on the bill and the barely helpful rep took about 30 dollars off, but still said I owe the rest for phone installation and usage. I didn't want nor use the phone service! They pushed the service on me while telling me it came with the internet and that it was the... More...
    (Internet - Sponsored by DIRECPATH)
  • Horrible people, pathertic services



    I am one of those person who would never write a review but I am so frustrated with century link internet service that I want to tell whole world to not go with century link internet services. I shifted to Davenport, IA and applied for internet connection with century link(they are the only providers in this area). Its already been 2 weeks but I am still waiting for the connection to set up. I called up customer service hundred of times but they are no good. They give a date but never show up. When they show up, they don't call before hand (usually on a weekday when I am in office) and... More...
    (Internet - Sponsored by DIRECPATH)
    jainjyotsna's Picture   jainjyotsna    0 Comments   Comments
  • Customer Service Rep rude and not helpful



    Contacted a customer service rep through their chat option to get my password reset so I can view my account online. She was very rude and if I didn't respond in 2 secs she would type "I haven't heard from you I will be ending the chat" but yet she required me to wait for a response from her more than 2 mins. The chat session continued to get worse and I asked to talk to a manager, she replied "they will tell you the same thing, how may I help you?" I told her she was no help at all and I will be filing a complaint her response was "feel free to" More...
    (Miscellaneous)
    grizzy541's Picture   grizzy541    1 Comments   Comments
  • Great Customer Service



    I have read a ton of terrible reviews of centurylinks customer service but I just got off the phone with them and had a wonderful experience I received a bill for early termination fee even though I canceled the service because I moved to a very rural area and the internet was out more than it was on. The representative was very polite and adjusted the bill right away I still have some charges for them coming out and installing new jacks but I no longer have to pay an early termination fee. If I ever move back into their service area I will be switching back over to them :) More...
    (Internet - Sponsored by DIRECPATH)
    Dlaine0305's Picture   Dlaine0305    0 Comments   Comments

Centurylink Reviews By Product


Centurylink Comments


iHATEcenturylink says: (5 months ago)
 0
I honestly can not stand your company! Your service is trash! Every time you send a technician to come "Fix" my problem they always leave and the problem is still there. The people who work for this company don't care about their customers! They lie and try to make things sound complicated to make us think they know what they're doing. It's always the same problem! WE ARE PAYING FOR 10 and we get 6-7?! IF any of you CAN get Charter, GET CHARTER!



tylermartin says: (12 months ago)
 0
Im going to Comcast centurlink has piss poor service we spent an hour on hold trying to talk to someone toget our iinternet on, but nobody answered. Our internet was supposed to be on today instead they are too busy with their thumbs up their asses. So yeah im going to Comcast which has amazing customer support and care.



nastas says: (1 year ago)
 0
worst service ever had for internet



bonitas2 says: (2 years ago)
 0
This is our second time with Century Link. No issues the first time around except when our contract was up Comcast was offering a better deal that Century Link could not match. Now the reverse has happened and we are back with Century Link. We have had the service (top bundle package with 400 channels) for less than 2 weeks. We have had 4 replacements for our DVR box. Technician has been to our house each time and has indicated they have had a lot of trouble with the boxes. Not sure if the quality control issues are with Century Link or Motorola. Next, when we placed our order for the bundle services we were promised a $250 gift certificate by Clarissa K (employee number CAG138620) and we are now told that we were promised only $150 as that promotion is no longer valid. Seems Clarissa cannot come clean and has included in her notes on our account that we were promised a $150 gift certificate when services were sold on 8/9/2013. Funny how all of our notes match with what Century Link sold to us except the Gift Certificate. Century Link will not make good on the promise but we are certainly required to uphold our end of the contract. Next, there is a cable connecting services to our home sitting on top of the grass. The frequently visiting technician indicated the burying of the cable is done by subcontractors and can take up to 3 weeks. Lastly, no information was provided as to how to set up voice mail or how to retrieve messages. Seems Clarissa forgot to tell us this AND the fact we had to register on line for the gift certificate to arrive in the mail. Otherwise, there is no certificate and Century Link is not liable. Nice work Century Link. Your customer service sucks!



Brenda33 says: (2 years ago)
 0
After being a Centurylink customer for over 2 years I switched from a phone/internet bundle to Prism's internet/cable bundle. I was informed the internet would be a lot faster with Prism but this was not the case. After 7 months of service and a notice of impending price increases I terminated my service. A few weeks later a larger than expected bill was received into my email. I tried to view the bill thru Century Link's website and could not so I called. I was informed I was charged an early termination fee as I had a verbal contract to retain internet services for 1 year. I explained this was not the case and requested they pull the records of my order call. I was told the records of calls from August 2012 would no longer be available. The rep was rude informing me over and over again that I had agreed to this on multiple occasions. She claimed one of these additional occasions would have been a group pre-install order call which I never received. I told her this and requested she provide me with the date of this call so I could show her phone records that this never occurred. She said it was on August 9th, but would not provide me with an email address or fax # to send call records to telling me it wouldn't matter anyway as I had agreed to this verbal contract and would be charged no matter what. Then the rep that was arguing with me insisting conversations that never occurred had occurred had the nerve to tell me she was tired of arguing with me. After stating there was another customer service # I could call she provided it but only after I requested it 3 times. Of course I did pull my phone records after the call and the phone calls on August 9th were with family and friends.



cubsfan23 says: (3 years ago)
 0
I have been fortunate with Prism. Nice install crew, and the local store is nearby, so they helped with signing up for rebates, etc... Lots cheaper than my former cable company. As a matter of fact I get phone, TV, and internet for $30 per month less than just cable and internet with the old company. It is not perfect, but neither was the old company. I will recommend Prism to friends and relatives unless something changes! Steve



FedUpWithCenturyLink says: (3 years ago)
 0
This is absolutely the WORST company I have ever dealt with in my life. Nothing they say is correct/true. I don't know if they intentionally lie, or if they are just totally incompetent. I think the former.

If you have the luxury of avoiding these people - do so. You will be very sorry if you make any kind of agreement with them. Mark my words.

Someone really needs to look into this corporation's business practices. I have a hard time believing ANY business is really this bad by accident. I think they intentionally do things to have an excuse for overcharging people and hope the client won't notice or fight it.

Never in my life.......




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